{"id":1047524,"url":"https://alion.io/job/intuitive-surgical-senior-services-learning-trainer","title":"Senior Services Learning Trainer","company":{"id":3128,"name":"Intuitive Surgical","domain":"intuitive.com","url":"https://alion.io/company/intuitive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":60,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Education","role_family":"Education","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunnyvale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":124000,"max_usd":248000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":488},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Matter","optional":false}],"status":"live","first_seen_at":"2026-09-18T22:11:25Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-06T10:53:14Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide.\nWe’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.\nThe problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.\nIf you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.\n Primary Function of Position\nThe Service Trainer will contribute to the design and content development of Intuitive products, including but not limited to web-based learning, instructor-led training, blended instruction solutions, and virtual sessions. Development will focus on the technical and mechanical aspects of our Intuitive products.\nDeliverables such as technical product videos and online learning modules will be integrated into learning management systems and multiple delivery platforms.\nThe Service Trainer will provide internal and external customer support. This individual will partner with an Instructional Designer to work with both direct and in-direct markets to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program for Intuitive platforms. The Service Trainer will be actively involved in team training, program support and continuous improvement initiatives and collaborate extensively on process improvement and troubleshooting initiatives.\nEssential Job Duties\nCourse facilitation\nSupport all da Vinci and Ion activities assigned\nMaster processes and recommend improvements to enhance team efficiency\nMaintain critical documentation and standard operating procedures (SOPs) for key processes\nLead technical training course development for Intuitive platforms, job function integration, and advancement programs\nServe as a key stakeholder with Services management to identify and prioritize training needs\nAssist in defining and managing training and certification criteria for individuals supporting Intuitive Services platforms\nParticipate in all phases of learning projects, including analysis, design, development, implementation, and evaluation\nProactively communicate project and task status to internal and external stakeholders\nConduct training needs analysis and collaborate with Subject Matter Experts (SMEs) to identify and capture learning content learning objectives\nCollaborate with multimedia teams to create and modify instructional media assets\nDevelop instructor-led, virtual, blended, eLearning, and video-based training curricula\nConduct assessments and evaluations in accordance with course requirements\nParticipate in continuous process improvement initiatives\nMentor new hires and onboard cross-functional teammates\n Required Skills\nExcellent organizational skills and ability to multi-task\nSelf-starter with ability to take ownership of responsibilities with minimal direction\nSuperior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups\nAbility to analyze complex situations and collaborate to find creative solutions\nAbility to self-manage multiple development projects and deadlines\nAbility to facilitate group and ad hoc training content\nAbility to stand for extended periods and to move system parts throughout the day as needed\nAbility to perform physical activities that may include heavy lifting and frequent body movement, including reaching, lifting, pushing, and pulling\nExperience\nExperience working with regulatory bodies including, but not limited to Compliance, Quality and Document Control\nExperience in documentation creation in a controlled environment such as Agile\nExperience in working in SAP, SFDC and ERP systems\nFamiliar with adult learning methodologies\nA proven track record of problem solving, hands-on involvement to identify issues, and seeing solutions through to completion\nExperience with project management and working as a cross functional team member\nA history of self-directed learning to explore new technologies and skills that improved their personal and team effectiveness\nProven ability to develop and implement new processes to support evolving business needs\nDesired attributes\nFocus on vital few\nAgility to adapt\nCreativity to solve\nWork through the unknown\nNavigate in the gray\nDistilling the complex\nGrowth Mindset\nExceptional interpersonal skills with the ability to build rapport and influence across various levels of the organization\nStrong analytical skills\nSelf-motivated with excellent organizational skills and attention to detail\nRequired Education and Training\nAssociates degree or higher with coursework relevant to training, manufacturing, engineering, or educational development\nMinimum 4+ years of relevant experience in any of the following: Training, Content Development, Customer Service, Field Service, Technical Support\nPreferred\n5 years in med device industry\nDaVinci product knowledge\nIon product knowledge\nOR protocol knowledge\nSoftware application knowledge\nTechnical background\n Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nThis position may be filled at a different job level than listed here depending on\nbusiness need and/or on the selected candidate’s experience, knowledge and skills.\nCompensation will be based primarily on the job level at which the role is filled and the\ncandidate’s qualifications, consistent with applicable law.\nAccommodation & Accessibility Notice:\nIntuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at .\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. 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