{"id":3277601,"url":"https://alion.io/job/inverse-tech-desktop-support-technician-audit-tel-inc","title":"Desktop Support Technician - Audit-Tel Inc","company":{"id":4418883,"name":"Inverse Tech","domain":"inversetech.com","url":"https://alion.io/company/inversetech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38500,"max":45000,"currency":"USD","period":"year","gross":null,"usd_annual":45000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T15:23:31Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T02:26:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Why Us?\nInverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 40 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don’t support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.\nWe offer great starting salaries, retirement plans, health benefits, and bonuses.\nInverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.\nWe have supported our troops throughout the years and love working with veterans.\nDesktop Computer Support Technician\nInverse Technology Solutions is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. The successful candidate will provide technical support to end users, troubleshoot desktop and laptop computer issues, manage support tickets, and assist with hardware, software, and network-related problems. This position requires prior technical support experience; however, a strong work ethic, excellent customer service skills, and a willingness to learn are equally important.\nKey Responsibilities\nRespond to and resolve end-user technical support requests in a timely manner.\nCreate, document, track, and update support tickets through the company ticketing system.\nDiagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.\nInstall, configure, and maintain computer hardware, operating systems, and business applications.\nProvide support for Microsoft Windows environments, email systems, and common productivity software.\nAssist with user account administration, password resets, and access management.\nEscalate complex issues to appropriate technical teams when necessary.\nMaintain accurate documentation of incidents, resolutions, and support procedures.\nSupport hardware deployments, upgrades, and workstation replacements.\nProvide exceptional customer service while communicating technical information to non-technical users.\nParticipate in after-hours and on-call support is required.\nSkills and Qualifications\nPrevious experience in Desktop Support, Help Desk Support, IT Support, or a related technical role.\nStrong troubleshooting and problem-solving skills.\nKnowledge of Windows operating systems, Microsoft Office applications, and desktop hardware.\nBasic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers.\nExperience with ticketing and incident management systems.\nAbility to manage multiple priorities in a fast-paced environment.\nExcellent customer service and interpersonal skills.\nStrong verbal and written communication skills.\nDetail-oriented with the ability to follow established processes and procedures.\nAbility to work independently with minimal supervision while collaborating effectively within a team environment.\nExperience with Active Directory, Microsoft 365, and remote support tools is preferred.\nSalary Range\nCareer Level Required\nExperienced (Non-Manager)\nExperience Required\n1 to 2 Years\nEducation Required\nCollege preferred or High School\nJob Status\nFull Time\nBenefits:\nDental Insurance\nHealth Insurance\nVision Insurance\nPaid Time Off\nRetirement Plan\nWork From Home Days Provided\nSchedule:\n8 hour shift\nMonday to Friday\nOn-Call Rotation\nSupplemental pay types:\nQuarterly Bonuses and Quarterly Pay Increases\nStarting Salary Range: $38,500 to $45,000","description_format":"text","description_chars":3758,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Quarterly bonuses","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United 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