{"id":3261405,"url":"https://alion.io/job/invicta-software-remote-customer-service-representative","title":"Remote Customer Service Representative","company":{"id":3906114,"name":"Invicta Software","domain":"invictasoftware.com","url":"https://alion.io/company/invicta-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":51500,"max":65700,"currency":"USD","period":"year","gross":null,"usd_annual":65700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T02:43:33Z","employer_posted_date":null,"last_verified_at":"2026-10-26T02:43:33Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Job Title: Remote Customer Service RepresentativeAbout the RoleInvicta Software is seeking a dedicated and proactive Remote Customer Service Representative to join our dynamic team. In this role, you will be the frontline ambassador for our brand, providing exceptional support and building lasting relationships with our customers. If you thrive in a fast-paced environment and have a passion for delivering outstanding service, this opportunity is perfect for you.\nAs a key member of our customer experience team, you will play a vital role in ensuring customer satisfaction and helping to drive the success of our software solutions.\nKey Objectives\nDeliver timely, accurate, and professional support to customers through various communication channels.\n\nResolve inquiries, troubleshoot issues, and provide product information to enhance customer experience.\n\nCollaborate with internal teams to escalate and resolve complex concerns efficiently.\n\nContribute to continuous improvement by sharing customer feedback and insights.\n\nResponsibilities\nRespond promptly and courteously to customer inquiries via phone, email, and chat.\n\nIdentify customer needs and recommend appropriate solutions or products.\n\nDocument and track customer interactions and issues using CRM tools.\n\nAssist customers with account setup, product usage, and troubleshooting technical problems.\n\nMaintain up-to-date knowledge of company products, services, and policies.\n\nWork collaboratively with cross-functional teams to ensure seamless resolution of customer concerns.\n\nMeet or exceed individual and team performance targets.\n\nQualifications & Skills\nHigh school diploma or equivalent; associate or bachelor’s degree preferred.\n\nMinimum 1-2 years of experience in customer service or a related role, preferably in a software or technology environment.\n\nExcellent communication skills, both written and verbal.\n\nStrong problem-solving abilities and a customer-centric mindset.\n\nComfortable using CRM software and other customer support tools.\n\nAbility to work independently in a remote setting with reliable internet access.\n\nDetail-oriented, organized, and able to manage multiple tasks simultaneously.\n\nFlexible schedule availability to accommodate various time zones is a plus.\n\nBenefits\nCompetitive salary with performance-based incentives.\n\nFully remote work environment promoting work-life balance.\n\nComprehensive health, dental, and vision insurance options.\n\nPaid time off and holidays.\n\nOngoing professional development and training opportunities.\n\nSupportive and inclusive company culture focused on growth and collaboration.\n\nWhy Join Invicta Software?At Invicta Software, we believe our people are our greatest asset. Joining our team means becoming part of a forward-thinking company that values innovation, integrity, and customer success. We are committed to fostering an environment where every voice is heard and every contribution matters. If you are ready to make an impact and grow your career in a supportive remote setting, we want to hear from you.\nSalary: 51,500 - 65,700 USD a yearOriginally posted on Himalayas","description_format":"text","description_chars":3111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management"],"lifecycle":[{"event":"open","at":"2026-10-26T05:28:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["seen:2","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":65700,"is_top_pay":false},"html_url":"https://alion.io/job/invicta-software-remote-customer-service-representative","json_url":"https://alion.io/job/invicta-software-remote-customer-service-representative.json","meta":{"generated_at":"2026-10-28T12:55:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3906114},"rest":"https://alion.io/mcp/rest/get_company?id=3906114"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finvicta-software-remote-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finvicta-software-remote-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finvicta-software-remote-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/invicta-software-remote-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finvicta-software-remote-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3261405}},{"tool":"search_jobs","arguments":{"company":"invictasoftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3261405},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}