{"id":4021204,"url":"https://alion.io/job/invision-hr-operational-assistant","title":"Operational Assistant","company":{"id":4496106,"name":"Invision HR","domain":"invisionhr.co.za","url":"https://alion.io/company/invisionhr","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-10T15:10:19Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T20:14:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Summary:\nWe are looking for a reliable, hands-on Operational Assistant to support our Head of Operations and keep daily operations running smoothly across the business.\nThe role is primarily focused on practical operational support, including completing delegated tasks, coordinating work between departments, maintaining trackers and records, and following up on agreed actions until they are done.\nYou will work closely with the Head of Operations and our department managers, helping teams work through outstanding duties and creating capacity across the business. You may support one department for several weeks or months before moving to another as business priorities change.\nLocation: Bellville, Stikland\nModel: On-site (Monday - Friday)\nSchedule: Monday to Thursday (08:00 - 16:30) & Friday (08:00 - 16:00)\nResponsibilities\nOperational Support (Primary)\nAgree on daily priorities with the Head of Operations and maintain a clear work list with outcomes and deadlines.\nComplete delegated operational tasks, from gathering information to coordinating arrangements.\nWork with managers and staff to keep daily activities moving and to identify gaps and delays.\nTrack departmental commitments, follow up on outstanding actions and escalate blocked or overdue work.\nGather the facts when issues arise, resolve routine matters and bring clear options to the Head of Operations when a decision is needed.\nStay close to daily operations and keep the Head of Operations informed of concerns and recurring problems.\nMaintain accurate trackers, schedules and records, and prepare concise progress updates.\nReview and update SOPs and checklists with the relevant managers, keeping version and review dates current.\nSupport operational projects by tracking milestones and dependencies.\nExecutive Support (Secondary)\nOrganise agreed areas of the Head of Operations’ email, flag urgent items and draft routine replies.\nArrange operational meetings and record decisions, owners and deadlines.\nAssist with diary coordination, document preparation and routine administration.\nRequirements\nMinimum Requirements\nExperience in operations support, administration or coordination, with a record of managing competing deadlines.\nPractical proficiency in Microsoft 365 (Outlook, Teams, Word and Excel), including building and maintaining trackers.\nExperience with software used in retail or commercial environments (e.g. WMS, POS or inventory management systems).\nClear written and verbal communication, with the ability to gather, check and summarise information accurately.\nAbility to handle confidential information discreetly and work independently within agreed responsibilities.\nWillingness to be on-site and available for in-person coordination.\nAdvantageous:\nRetail or commercial operations background.\nExperience in project coordination, procurement or supply chain support, or business systems and ERP support.\nExperience writing or updating SOPs.\nExperience in the food service or catering equipment industry.\nCompetencies\nStrong ownership and follow-through.\nPractical problem solving and good judgement.\nSystems thinking, with an understanding of how departments and processes connect.\nGood attention to detail and record accuracy.\nPrioritisation and adaptability to changing demands.\nBuilds relationships easily, and is professionally assertive yet approachable.\nInitiative and a proactive approach.\nEnjoys learning new duties, teams and software.\nAble to work under pressure and respond to urgent needs.\nReliable, 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