{"id":4175620,"url":"https://alion.io/job/inviso-group-support-it","title":"SUPPORT IT","company":{"id":4538717,"name":"Inviso Group","domain":null,"url":"https://alion.io/company/inviso-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antananarivo, Madagascar"],"countries":["MG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T06:27:40Z","employer_posted_date":null,"last_verified_at":"2026-10-07T06:27:40Z","board_verified":false,"closed_at":null,"days_open":36,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":36},"description":"Rattaché au Responsable Support Technique, le Technicien Support a pour mission d’assurer la bonne marche du réseau et du parc informatique et de tout le système de vidéo-surveillance du Groupe INVISO.\n1. Réseau informatique \n\n- Etudier la mise en place du réseau informatique\n\n- Elaborer le schéma de l’emplacement du réseau \n\n- Dresser la liste des matériels à utiliser pour la mise en place du réseau\n\n- Installer le réseau \n\n- Tester le réseau après toute installation \n\n- Faire valider l’installation par le Responsable Informatique\n\n- Configurer les matériels (routeurs, switchs, points d’accès, …)\n\n- Elaborer la liste des besoins de parc informatique (matériels, server, câbles, armoires, pointeuses, …)\n\n- Faire valider la liste par le Responsable Informatique\n2. Maintenance Parc informatique\n\n- Installer le système \n\n- Installer les logiciels et mise à jour \n\n- Intervenir auprès des utilisateurs suivant leurs demandes/besoins\n\n- Paramétrer les imprimantes-réseau \n\n- Procéder à la maintenance hardware (matériels informatiques : switch, imprimantes, PC, Laptop, …)\n\n- Détecter les pannes informatiques \n\n- Diagnostiquer les pannes (réseau, hardware ou software) \n\n- Dépanner le réseau informatique (câblage, brassage, …)\n\n- Intervenir sur les sites en dehors d’Ambohibao\n3. Vidéo-surveillance \n\n- Etude de mise en place \n\n- Faire valider l’étude faite : nombre de matériels, emplacement, câblage\n\n- Recevoir les matériels et câbles\n\n- Procéder à l’installation des matériels et au câblage\n\n- Faire le test \n\n- Faire valider par le Responsable Informatique \n\n- Diagnostiquer le système de vidéo-surveillance\n\n- Détecter les pannes\n\n- Intervenir sur les matériels concernés par les pannes\n4. GLPI \n\n- Ticketing des tâches\n\n- Notifier le « client » sur le numéro de ticket relatif à la prise en charge de la demande \n\n- Suivre des matériels dans le GLPI et sur Excel ainsi que numéro d’inventaire des équipements informatiques\n\n- Suivre les mouvements (entrées/sorties) sur GLPI \n\n- Notifier le « client » sur la clôture du ticket après résolution de la demande\nProfil recherché- Formation : Bac +2/3 en Informatique, spécialité Réseau \n\n- Bonne connaissance des environnements Windows (poste de travail, Active Directory).\n\n- Maîtrise des outils bureautiques (Microsoft 365, Outlook, Teams…).\n\n- Bon relationnel, sens du service et de l’écoute.\n\n- Rigueur, autonomie et esprit d’analyse.\n\n- Capacité à gérer le stress et les priorités.\n\n- Esprit d’équipe.","description_format":"text","description_chars":2467,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T15:50:06Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.632,"p_room":0.55,"age_days":36,"expected_fill_days":26,"reasons":["seen:36","win:tail"],"computed_at":"2026-11-12T23:05:28Z"},"pay":null,"html_url":"https://alion.io/job/inviso-group-support-it","json_url":"https://alion.io/job/inviso-group-support-it.json","meta":{"generated_at":"2026-11-12T23:05:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4538717},"rest":"https://alion.io/mcp/rest/get_company?id=4538717"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finviso-group-support-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finviso-group-support-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finviso-group-support-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inviso-group-support-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finviso-group-support-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4175620}},{"tool":"search_jobs","arguments":{"company":4538717,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4175620},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}