{"id":2883800,"url":"https://alion.io/job/invitation-homes-customer-service-representative-hoa","title":"Customer Service Representative- HOA","company":{"id":2778961,"name":"Invitation Homes","domain":"invitationhomes.com","url":"https://alion.io/company/invitationhomes","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-19T23:34:35Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-29T12:44:35Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Description\nInvitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live.\nThe HOA Customer Service Representative serves as the primary liaison between residents, HOAs, and internal teams. This role ensures timely resolution of HOA-related issues, supports compliance processes, and delivers exceptional service through clear communication and proactive problem-solving.\nWhat You’ll Do \nReview dashboards to identify required actions, prioritize tasks, and monitor aging items to prevent delays in curing violations or processing HOA requirements.\nProvide clear guidance to residents on HOA expectations and deadlines, obtain required documentation, and record all interactions and progress notes in Salesforce.\nManage HOA-required tenant registrations and application submissions, partnering with internal teams to resolve discrepancies and ensure timely approvals for move-ins and access.\nServe as the first point of contact for HOA-related property concerns, document issues, and coordinate resolutions that meet HOA expectations.\nAnswer incoming calls using service principles and Genuine CARE, achieve performance targets for call handling, and escalate sensitive or complex issues while maintaining ownership of the resident experience.\nMaintain professional relationships with HOAs and management companies, and work closely with Compliance Coordinators, Leasing, OCS, and local market teams to support curing steps, application completeness, and resolution of escalated issues.\nWho We’re Looking For \nHigh School or GED\nMinimum four years of customer service and/or HOA/property management experience\n(4) year degree or (4) years in property management or relative field preferred\nProperty Management experience preferred\nARM, CAM, CPM, PCAM accreditations preferred\nYARDI knowledgeable preferred\nFamiliarity with federal fair housing laws and applicable local housing provisions\nAbility to multitask using a variety of IT platforms simultaneously\nKnowledge of Yardi is preferred\nMust be proficient in Microsoft software applications\nAbility to solve problems constructively\nExcellent customer service skills both internal and external\nProficient verbal and writing skills\nExcellent organizational skills and ability to multi-task with accuracy\nSalary Range\nThe salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws. Compensation and Benefits\nTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:\nAnnual bonus program\n\nHealth, dental, vision, and life insurance\n\nLong-term and short-term disability insurance\n\nGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays\n\n401(k) with company matching contributions\n\nAwesome work environment with casual dress\n\nTeam events and gatherings (Pre- and Post-Covid)\n\nInvitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at .\nTo all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.\n#LI-SG1","description_format":"text","description_chars":4137,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Rental","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-19T23:34:35Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.836,"p_room":0.945,"age_days":9,"expected_fill_days":15,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/invitation-homes-customer-service-representative-hoa","json_url":"https://alion.io/job/invitation-homes-customer-service-representative-hoa.json","meta":{"generated_at":"2026-10-29T13:51:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20829,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2778961},"rest":"https://alion.io/mcp/rest/get_company?id=2778961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finvitation-homes-customer-service-representative-hoa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finvitation-homes-customer-service-representative-hoa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finvitation-homes-customer-service-representative-hoa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/invitation-homes-customer-service-representative-hoa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finvitation-homes-customer-service-representative-hoa"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2883800}},{"tool":"search_jobs","arguments":{"company":"invitationhomes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2883800},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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