{"id":2655588,"url":"https://alion.io/job/invitation-homes-customer-service-representative-pm","title":"Customer Service Representative - PM","company":{"id":2778961,"name":"Invitation Homes","domain":"invitationhomes.com","url":"https://alion.io/company/invitationhomes","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roseville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-28T21:16:10Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Who We Are\nInvitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home,\" but our shared values bind us together. Invitation Homes is a place where possibility lives.\nThe market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.\nYour Role on the Team \nAs a Customer Service Representative - Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:\nAssisting residents in person or over the phone in a well-mannered and professional way\nHandling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience\nCompleting resident welcome calls and emails to help ensure a seamless move-in experience\nAssisting in processing Public Housing Agency applications and communicating with the Housing Authority\nPerforming outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations\nReviewing and working through all action items on applicable task list\nYour Experience Includes \nHigh school or GED\nProven experience in Property Management administration or customer service\nIntermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful\nProfessional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor\nWhy Us \nWe stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:\nCompetitive pay and an annual bonus program for all associates\nGenerous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays\n401k with matching company contributions\nAwesome work environment with casual dress\nTeam events and gatherings\nEmployee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.\nBuild a foundation here and apply today!\nSalary Range\nThe salary range for this position is: $19.69 - $34.13, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws. Compensation and Benefits\nTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:\nAnnual bonus program\n\nHealth, dental, vision, and life insurance\n\nLong-term and short-term disability insurance\n\nGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays\n\n401(k) with company matching contributions\n\nAwesome work environment with casual dress\n\nTeam events and gatherings (Pre- and Post-Covid)\n\nInvitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at .\nTo all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.\n#LI-KM1","description_format":"text","description_chars":4397,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T22:54:05Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.407,"p_room":0.35,"age_days":30,"expected_fill_days":15,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/invitation-homes-customer-service-representative-pm","json_url":"https://alion.io/job/invitation-homes-customer-service-representative-pm.json","meta":{"generated_at":"2026-10-29T01:35:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2778961},"rest":"https://alion.io/mcp/rest/get_company?id=2778961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finvitation-homes-customer-service-representative-pm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finvitation-homes-customer-service-representative-pm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finvitation-homes-customer-service-representative-pm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/invitation-homes-customer-service-representative-pm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finvitation-homes-customer-service-representative-pm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2655588}},{"tool":"search_jobs","arguments":{"company":"invitationhomes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2655588},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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