{"id":2618212,"url":"https://alion.io/job/invizio-technical-support-specialist-level-ii","title":"Technical Support Specialist - Level II","company":{"id":4418440,"name":"Invizio","domain":"invizio.com","url":"https://alion.io/company/invizio","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-28T19:43:53Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-18T12:04:40Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Description of Position\nThis is a full-time IT Technical Support position. Candidates are expected to have intimate familiarity and be comfortable supporting clients with current business technology solutions.\nAbout Invizio\nAt Invizio we are dedicated to helping businesses maximize their use of technology. We strive to empower our clients in their missions by applying our knowledge and expertise to a wide range of technologies.\nWe were founded in 2008 with a vision to serve small and mid-sized businesses and organizations as their single point of contact for all things technology, we serve clients in a variety of industries as a trusted partner, advisor and advocate.\n\nRequirements\nCandidates who do not fulfill these requirements will not be considered. This position has a few non-negotiable requirements, they include:\nCandidates must have at least 3 years of relevant IT Support and IT System Management experience.\nCandidates must have excellent written and verbal business and technical communication skills and interpersonal skills (This will be verified by a series of tests).\nCandidates must be located in South Florida's, Miami-Dade or Broward Counties. Candidates not located within these locales will not be considered.\nResponsibilities\nThe candidate will be responsible for providing technical support to clients. This support will be conducted via phone with remote support tools provided by Invizio and onsite as needed. Responsibilities will also include but are not limited to:\nPerforming timely recognition, isolation, resolution and follow-up of submitted help desk tickets\nProviding detailed documentation of help desk support\nConfiguring, and troubleshooting desktop hardware and peripherals\nInstalling, configuring, and troubleshooting Windows 10 & 11 and desktop applications\nRe-installing desktops and laptops as needed\nInstalling, configuring, and repairing desktop and network printers\nAssisting with security-related updates or patches\nCreating and update help desk documents\nDeveloping user training and instructional materials as needed\nPerforming other duties as assigned\nCandidate will also provide intermediate to advanced network and server troubleshooting including:\nNetwork connectivity diagnostics and repair\nServer configuration\nServer alert monitoring and troubleshooting\nServer configuration, deployments and migrations\nQualification\nStrong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.\nStrong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.\nAbility to quickly learn new systems and software applications.\nCandidate must hold the following certifications or be willing to obtain them within the 3-month probationary period: Network+, Microsoft 365 Fundamentals\nCandidates must have a practical understanding of and ability to configure and troubleshoot:\nDesktop Operating Systems: Microsoft Windows, Apple Mac OS\nServer Operating Systems: Microsoft Windows Server, Mac OS Server, Linux\nApplications: Desktop Productivity eg. Microsoft Office, Adobe Acrobat etc.\nServer Applications: eg. Microsoft Exchange, SQL Server.\nSecurity: eg. Anti-virus/Anti-malware, Encryption\nCloud Productivity: eg. Microsoft 365, Google Workplace, Dropbox etc.\nUnified Communications: On-premises & hosted VoIP PBX, Handsets etc.\nNetwork Technology: Physical cabling, routers, firewalls, switches, wireless access points, etc.\nHardware: Desktops, Laptops, Servers, Printers etc.\nAdditional Requirements\nYou must also have…\nA quiet distraction-free working environment\nA reliable high-speed Internet connection\nA smartphone (iOS or Android) for security authentication\nReliable transportation\nA Typical Day\nAs a Technical Support Specialist with Invizio, a typical day will start with you reviewing the tickets that you are assigned and following up with clients. A few days a week you will have a morning call with the Service Delivery team to discuss open tickets. You will also communicate with your teammates regarding ongoing projects and work with clients to help resolve issues. You may need to visit a client location to deliver and set up a laptop or deploy a server or firewall. During deployments you will note all relevant system and configuration information and add it to the client documentation system. While working with clients you will track your time in our ticketing system and make sure all tickets are always kept up to date with current status and “next to do” items. You will find yourself doing research or collaborating with your teammates regularly via chat, video or calls.\nPreferred Experience\n3 Years of IT Technical Support (Candidates that do not have at least 1 year of experience will not be considered).\nPrevious experience at an IT Support or Managed Services Provider is preferred. This would indicate you are familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.)\nAbility to prioritize, schedule, coordinate and manage a variety of activities and projects\nCandidates with a Two or Four year degree in Computer Science, Engineering or IT related field of study are preferred.\n\nBenefits\nInvizio Team Members enjoy the following benefits:\nA human-first approach to Paid-Time-Off\nPaid US holidays\nDental, Life and Vision Insurance\nAccess to 401(k) retirement plan\nSubsidized Health Insurance","description_format":"text","description_chars":5517,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T12:43:21Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.727,"p_room":0.9,"age_days":18,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/invizio-technical-support-specialist-level-ii","json_url":"https://alion.io/job/invizio-technical-support-specialist-level-ii.json","meta":{"generated_at":"2026-10-18T14:00:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418440},"rest":"https://alion.io/mcp/rest/get_company?id=4418440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finvizio-technical-support-specialist-level-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finvizio-technical-support-specialist-level-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finvizio-technical-support-specialist-level-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/invizio-technical-support-specialist-level-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finvizio-technical-support-specialist-level-ii"}]}