{"id":3955734,"url":"https://alion.io/job/invocare-client-care-coordinator-4","title":"Client Care Coordinator","company":{"id":3053738,"name":"InvoCare","domain":"invocare.com.au","url":"https://alion.io/company/invocare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bayswater, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T04:10:15Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T07:59:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets. We are looking for Client Care Coordinators to cover Monday to Friday, 9:30 AM to 5:30 PM.\nHave you considered a career helping people and families through a difficult time in their life?\nJoin a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.\nInvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.\nDuties of a Client Care Coordinator:\nProvide professional pet aftercare services with compassion and empathy\nManage client enquiries across various platforms\nCoordinate information between client care, preparation, operation, and cremation teams for smooth service delivery\nAssist clients during viewings and collection of ashes with professional and empathy\nPrepare client viewing rooms and ensure its up to high standards\nManage client payments across multiple platforms\nEnsure accurate and timely data entry of client and veterinary information\nAbout you:\nExceptional customer service skills, you are an effective and clear communicator\nIntermediate Microsoft suit experience\nStrong organisation skills and thrive in a clean and tidy environment\nAn ability to handle deceased pets in a professional manner as and when required\nAbility to effectively manage multiple tasks at a fast-paced environment\nLooking for professionals with exceptional resilience and learning capabilities\nBenefits of joining InvoCare:\nYou may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:\nReward and recognition programs\nTailored induction and training programs\nWell designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience\nNetworking opportunities across the business and with peers\nBirthday and paid parental leave\nFree access Employee Assistant Program\nWe are a diverse workplace and equal opportunity employer\nHow to Apply:\nInvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.\nIf you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.\nTo learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers\nAt InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.\n*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.\n Duties of a Client Care Coordinator:·Provide professional pet aftercare services with compassion and empathy\n·Manage client enquiries across various platforms\n·Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery\n·Assist clients during viewings and collection of ashes with professional and empathy\n·Prepare client viewing rooms and ensure its up to high standards\n·Manage client payments across multiple platforms\n·Ensure accurate and timely data entry of client and veterinary information\nAbout you: \n·Exceptional customer service skills, you are an effective and clear communicator\n·Intermediate Microsoft suit experience\n·Strong organisation skills and thrive in a clean and tidy environment\n·An ability to handle deceased pets in a professional manner as and when required\n·Ability to effectively manage multiple tasks at a fast-paced environment\n·Looking for professionals with exceptional resilience and learning capabilities","description_format":"text","description_chars":4536,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-09T07:59:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T10:54:09Z"},"pay":null,"html_url":"https://alion.io/job/invocare-client-care-coordinator-4","json_url":"https://alion.io/job/invocare-client-care-coordinator-4.json","meta":{"generated_at":"2026-11-09T10:54:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3053738},"rest":"https://alion.io/mcp/rest/get_company?id=3053738"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finvocare-client-care-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finvocare-client-care-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finvocare-client-care-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/invocare-client-care-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finvocare-client-care-coordinator-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3955734}},{"tool":"search_jobs","arguments":{"company":"invocare.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3955734},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}