{"id":1038214,"url":"https://alion.io/job/invoicecloud-manager-sub-merchant-onboarding-and-treasury-settlement-ops","title":"Manager, (Sub-Merchant Onboarding and Treasury Settlement Ops)","company":{"id":37427,"name":"InvoiceCloud","domain":"invoicecloud.net","url":"https://alion.io/company/invoicecloud","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":111,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1045},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-04-14T05:57:38Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-05T14:44:38Z","board_verified":true,"closed_at":null,"days_open":205,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":204},"description":"About InvoiceCloud: \nInvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. \nInvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives To learn more, visit www.InvoiceCloud.com. \nJob Details\n\n We are seeking a highly skilled and results-oriented Manager, Boarding & Settlement Operations to support Customer Success. This role will provide leadership across Payfac Treasury Operations and Sub-Merchant Operations, partnering closely with U.S. team leaders to ensure operational excellence, accurate financial processing, and high-quality onboarding experiences.\nSuccess Profile\n\nThis role is anchored in our company’s competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.\nTakes Ownership\nLead, recruit, interview, hire, and train team members while establishing clear accountability for performance and outcomes\nConduct performance evaluations and provide regular constructive feedback to drive individual and team development\nServe as the point of escalation for complex cases, ensuring timely resolution through appropriate resource coordination\nOwn a case queue of billers and merchant inquiries, ensuring prompt and effective resolution\n\nCustomer-Centric\nEnsure high-quality support for merchant onboarding (KYC/KYB), configurations, and administrative processes to deliver a seamless customer experience\nMaintain onboarding SLAs for billers, including vendor onboarding, merchant profile creation, and status communication\nSupport escalated customer issues by prioritizing resolution and maintaining strong communication with stakeholders\nConduct daily intake meetings to review and prioritize new biller onboarding and add-on requests\n\nResults-Driven\nOversee team performance to ensure accurate and timely completion of daily and monthly reconciliations across payment platforms\nEnsure adherence to daily, weekly, and monthly Settlement Operations SLAs\nMonitor QA standards for onboarding and boarding team outputs, ensuring consistency and accuracy\nManage multiple priorities in a fast-paced environment while maintaining high standards of execution\n\nStrategic\nPartner with U.S. team leaders to drive functional initiatives and align operational priorities\nIdentify key operational issues and collaborate with leadership to design scalable resolution paths\nOversee reconciliation operations and workflows across multiple payment platforms to optimize efficiency and performance\nLeverage automation and AI tools to enhance reconciliation accuracy, streamline onboarding workflows, and improve operational scalability\n\nRequirements\n\nRequired Knowledge and Skills:\nCustomer-driven, results-oriented, and focused\nOutstanding verbal, written, presentation, and interpersonal skills\nAcute sense of urgency and resolution time sensitivity\nKnowledge of bank reconciliation and payment processing\nKnowledge of general accounting practices and principles\nKnowledge of credit card merchant and ACH processing systems\nSelf-starter with a demonstrated ability to achieve results as part of an effective team\nExcellent time management, organizational, and planning skills\nProficient with Microsoft Office Suite or related software\nEducation & Experience:\nA Bachelor’s degree or a minimum of 10 years of relevant work experience\nAt least five years of experience, preferably in the software/technology industry\nAt least two years of related experience in a supervisory position is preferred\nExperience with electronic payment processing, banking, ACH processing, and merchant card processing is a plus\nSupervisory Responsibilities:\nManages approximately 5 direct reports\nWork Schedule:\nMonday - Friday: 8:00 a.m. - 5:00 p.m. ET\n\nInvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.\nThis commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.\nIf you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact .\nClick here to review InvoiceCloud’s Job Applicant Privacy Policy.\nFor recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. 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