{"id":4200583,"url":"https://alion.io/job/invoicecloud-product-engineering-operations-director","title":"Product & Engineering Operations Director","company":{"id":37427,"name":"InvoiceCloud","domain":"invoicecloud.net","url":"https://alion.io/company/invoicecloud","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":19,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":117,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":235000,"currency":"USD","period":"year","gross":null,"usd_annual":235000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T19:18:51Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T22:04:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About InvoiceCloud: \nInvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. \nJob Details:\nWe are seeking a Product & Engineering Operations Director to join the Engineering team, reporting to the Chief Technology Officer and serving as a member of the CTO leadership team. This role partners with the CTO and leadership team to turn strategy into coordinated execution, owning quarterly planning, investment visibility, and the department's operating rhythm, and driving coordination and change management for strategic transformation initiatives across Product & Engineering teams in the US and India.\nThe ideal candidate acts as a trusted advisor to the CTO. They bring structure to competing priorities, anticipate issues, challenge assumptions, and ensure decisions translate into action, driving outcomes through peers across US and India teams.\nSuccess Profile:\nThis role is anchored in our company's core competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.\nTakes Ownership\nOwns the quarterly planning process across Product & Engineering, connecting strategic priorities with capacity, investment choices, and achievable commitments.\nOwns the department's leadership cadence, including planning sessions, operating reviews, agendas, decision records, and action tracking, holding leaders accountable for agreed commitments and driving resolution of issues that cross functional boundaries.\nOwns the operating processes and designated cross-functional programs that connect functional leaders' work, using the authority to establish planning and reporting standards, require timely inputs, challenge assumptions and commitments, and convene leaders to resolve cross-functional issues, and escalating unresolved tradeoffs with clear recommendations, while functional leaders retain accountability for their strategies, people, technical decisions, and delivery outcomes.\nServes as a trusted partner to the CTO, helping focus attention on the highest-priority decisions and commitments, representing the CTO in designated forums, and leading selected initiatives on their behalf.\nDrives Efficiency\nPartners with functional leaders to make tradeoffs explicit and resolve dependencies across teams and locations, keeping teams focused on the work that matters most.\nMaintains visibility into resource allocation, progress against plans, and changes that require leadership decisions, and synthesizes leadership updates into a clear assessment of progress, risks, dependencies, and decisions requiring attention.\nImproves planning quality and predictability through lessons from each quarter, and establishes useful measures of execution and organizational effectiveness while keeping reporting focused and proportionate.\nDrives communications, readiness, and follow-through across US and India teams so that shared priorities turn into action without repeated status chasing.\nInnovative\nLeads program coordination and change management for selected strategic initiatives, beginning with the transition to an AI-driven software development lifecycle, partnering with technical and product leaders to define milestones, ownership, adoption measures, and intended outcomes.\nIdentifies barriers, challenges stalled progress, and brings fresh recommendations to the leadership team.\nAnticipates issues, pressure-tests recommendations, and provides candid feedback that sharpens decisions before they are made.\nCoordinates preparation for executive and board discussions, translating departmental activity into business outcomes and clear decisions.\nRequirements:\nExperience leading operations, planning, or strategic transformation within a SaaS company.\nExperience within a Product & Engineering organization is a plus.\nStrong business judgment and sufficient Product and Engineering fluency to challenge plans and earn credibility with senior leaders.\nDemonstrated ability to drive outcomes through peers without relying on reporting authority.\nExperience working across US and India teams, including distributed decision-making and execution.\nAbility to translate ambiguity into clear priorities, ownership, and action.\nStrong synthesis and executive communication skills, discretion, and the confidence to offer candid advice.\nWillingness to personally build and run the processes this role owns.\nStrong proficiency in AI tooling in order to execute operations processes efficiently with a bent on automation.\nBenefits:\nMedical, dental, vision, life & disability insurance\n401(k) plan with company match\nFlexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays\nMental health resources\nPaid parental leave & backup care\nTuition reimbursement\nEmployee Resource Groups (ERGs)\nBase salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. \nBase Compensation Range\n$200,000—$235,000 USD\nInvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.\nThis commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.\nIf you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact .\nClick here to review InvoiceCloud’s Job Applicant Privacy Policy.\nFor recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. 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