{"id":1752447,"url":"https://alion.io/job/inyad-customer-support-specialist-egypt","title":"Customer Support Specialist - Egypt","company":{"id":2214594,"name":"inyad","domain":"inyad.com","url":"https://alion.io/company/inyad","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"D","score":40,"open_postings":19,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-09-04T18:42:28Z","employer_posted_date":"2024-09-04","last_verified_at":"2026-10-20T18:55:57Z","board_verified":true,"closed_at":null,"days_open":776,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":776},"description":"What you will do\ninyad is seeking a Customer Support Specialist based in Cairo to enhance our product's impact by providing top-notch installation, training, and ongoing support to our POS clients. This role is essential in ensuring our clients have a seamless experience from the moment they install our system to their daily operations.You will be responsible for\nPOS Installation & Setup: Install and configure POS hardware and software for new customers, ensuring everything is operational and tailored to their needs.\nClient Training: Conduct thorough training sessions for clients and their staff, helping them understand and utilize all features of our POS system effectively.\nSupport & Troubleshooting: Provide prompt and accurate responses to client inquiries via email, chat, phone, and in-person, addressing any issues with the POS system and related hardware.\nDeliveries & On-Site Support: Coordinate and manage the delivery of POS equipment to clients, offering on-site support when necessary to resolve any technical issues.\n Documentation & Feedback: Maintain up-to-date documentation on support cases, installations, and client feedback, ensuring this information is easily accessible for future reference and improvement of services.\nYour qualifications\nStrong written and verbal communication skills in English - Arabic is a plus.\nExceptional organizational skills, with a keen attention to detail and punctuality.\nAbility to work independently and as part of a team, demonstrating a proactive and solution-oriented approach.\nTechnical aptitude with the ability to quickly learn and apply new technologies, particularly in the realm of POS systems and customer service tools.","description_format":"text","description_chars":1693,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-03T09:21:18Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.086,"p_room":0.28,"age_days":776,"expected_fill_days":23,"reasons":["conf:10","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/inyad-customer-support-specialist-egypt","json_url":"https://alion.io/job/inyad-customer-support-specialist-egypt.json","meta":{"generated_at":"2026-10-21T12:00:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2214594},"rest":"https://alion.io/mcp/rest/get_company?id=2214594"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finyad-customer-support-specialist-egypt"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finyad-customer-support-specialist-egypt"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finyad-customer-support-specialist-egypt"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inyad-customer-support-specialist-egypt\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finyad-customer-support-specialist-egypt"}]}