{"id":1752454,"url":"https://alion.io/job/inyad-key-account-manager","title":"Key Account Manager","company":{"id":2214594,"name":"inyad","domain":"inyad.com","url":"https://alion.io/company/inyad","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"D","score":40,"open_postings":19,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2023-07-28T16:55:36Z","employer_posted_date":"2023-07-28","last_verified_at":"2026-10-12T18:54:28Z","board_verified":true,"closed_at":null,"days_open":1172,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1172},"description":"What you will do\nThe Key Account Manager is a client-facing role responsible for ensuring the high satisfaction, growth, and retention of our merchant clients. This role directly impacts our company's profitability by ensuring optimal utilization of our software and payment processing solutions.This is a great opportunity for a motivated individual to play a pivotal role in the growth and success of our clients, contributing directly to our company's overall success.\nYou will be responsible for\nClient Onboarding: Oversee the customer onboarding process, ensuring efficient product setup and service implementation tailored to each merchant's unique business needs.\nCustomer Relationship Management: Develop and maintain strong relationships with our merchants, understanding their needs and business processes to provide the most suitable solutions.\nUser Engagement & Processing Promotion: Foster high levels of user activity and increase the usage of our payment processing solutions among clients.\nCustomer Retention & Growth: Develop strategies to maximize customer lifetime value, encouraging renewals, upsells, and cross-sells.\nProblem Resolution: Act as the point of escalation for customer issues, coordinating with internal teams to resolve them in a timely and satisfactory manner.\n Client Satisfaction & Feedback: Monitor client satisfaction levels and gather client feedback to drive service improvements.\nYour qualifications\nProven experience as a Key Account Manager or similar customer-facing role.\nExperience as a Team Lead in a Call Center is a plus. \nFamiliarity with payment processing services is a plus.\nExceptional communication and relationship management skills.\nStrong problem-solving capabilities and resilience in the face of challenges.\nAbility to work with cross-functional teams.\nHigh level of empathy and customer-centricity.\nBachelor's degree in Business or related field.","description_format":"text","description_chars":1909,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-03T09:21:18Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.084,"p_room":0.28,"age_days":1172,"expected_fill_days":20,"reasons":["conf:10","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/inyad-key-account-manager","json_url":"https://alion.io/job/inyad-key-account-manager.json","meta":{"generated_at":"2026-10-13T15:39:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23827,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2214594},"rest":"https://alion.io/mcp/rest/get_company?id=2214594"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finyad-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finyad-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finyad-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inyad-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finyad-key-account-manager"}]}