{"id":1766776,"url":"https://alion.io/job/ioco-operations-manager","title":"Operations Manager","company":{"id":57386,"name":"iOCO","domain":"ioco.tech","url":"https://alion.io/company/ioco","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Arusha, Tanzania"],"countries":["TZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2431},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-16T12:12:33Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Are you an aspiring Operations Manager with a passion for luxury hospitality and creating unforgettable guest experiences? A dynamic and driven hospitality professional with 3-4 years of experience in lodge operations, guest relations, Food & Beverage, and team coordination, with a strong focus on operational excellence. Skilled at leading teams, managing daily operations, anticipating guest needs, and ensuring seamless communication across departments while maintaining exceptional service standards.What you'll do:\n\nSupport the Senior Management in overall responsibility for the effective management and running of Grumeti Serengeti River Lodge\nAssist in training and developing of staff as necessary \nWork closely with the Grumeti team to ensure a seamless daily operation. \nPlacing daily operational orders in a timely and budget-sensitive manner, delegate as necessary. \nParticipation in the management, implementation and updating of the lodge FBC to-do lists \nEnsure that an environment, where the &Beyond Golden Thread and Brand Standard is continuously met and visible throughout the daily functioning of the lodge \nEnsure lodge styling guide and styling updates are documented and work closely with the Hospitality training team to ensure clear communication \nEnsure that administrative functions within the Lodge are maintained and monitor beverage control \nEnsure that guest information and requests are shared and gathered for all guests arriving or departing to AndBeyond properties \nChecking in and out all guests \nAssist with checking guest rooms and that guest areas are always neat \nHost/interact with guests daily and communicate feedback if necessary \nBe aware of & make your chefs aware of special dietary needs and special occasions \nAssist with Uniform orders and issues. Ensure all staff are always wearing correct uniform \nOversee all Food and Beverage aspects of Grumeti and be sure they are to company standard \nEnsure high standard of personal hygiene \nBe friendly, considerate and greet all guests and staff \nMaintain open lines of communication with other staff \nManage day to day guest itineraries & activities, ensuring guest delights happen daily and clear, effective communication between all departments happen \nAttend management meetings \nLead the green team and conservation initiatives at Grumeti \nKeep the region informed on Grumeti stories regularly \nAssist with Social media and other PR related communication \nManage Staff Delight activities, including andBeyond Life activities and staff swaps \nAllow for flexible work hours \nPay close attention to day sheet information such as dietary requirements and medical requirements for guests, eg. Bad back, Room configurations, pre-booked activities. \nAssist in checking the lodge forecast and other office administration \nYou must work towards the sustainability of each department and of the company (reduce waste and care for company property) \nGo the extra mile for guests and staff \nBe flexible when receiving unexpected requests from guests \nConnect with guests daily to ensure they are happy and having a personalized experience. \nBe motivated, friendly and proactive when dealing with lodge operations and guest expectations \nBe responsible for upholding the &Beyond standards within the lodge Communicate regularly and effectively with staff & other departments \nYour Expertise:\n3-4 years’ experience \nComputer literate \nFluent in English (oral and written) \nQualifications:\nHigher Diploma or bachelor’s degree in hospitality management\nCompetencies:\nAnalysis and problem solving \nProactive work ethic \nTake pride in personal appearance \nCritical thinking - always maintain a high level of professional scepticism \nAttention to detail \nGood communication skills \nGood interpersonal skills \nSense of urgency \nPassionate about guest delight \nDiligence and self-motivation to meet deadlines and keep on top of your job \nWillingness/ability to share information and teach and inspire others \nMust be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn. \n Other information applicable to the opportunity:\nPermanent position\nLocation: Tanzania","description_format":"text","description_chars":4245,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Tanzania","iso":"TZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T14:14:15Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.627,"p_room":0.35,"age_days":32,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ioco-operations-manager","json_url":"https://alion.io/job/ioco-operations-manager.json","meta":{"generated_at":"2026-10-16T13:28:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57386},"rest":"https://alion.io/mcp/rest/get_company?id=57386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fioco-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fioco-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fioco-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ioco-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fioco-operations-manager"}]}