{"id":1766802,"url":"https://alion.io/job/ioco-senior-client-portfolio-manager","title":"Senior Client Portfolio Manager","company":{"id":57386,"name":"iOCO","domain":"ioco.tech","url":"https://alion.io/company/ioco","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"Scrum","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-20T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-16T20:49:44Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"The Senior Client Portfolio Manager is accountable for the commercial success, operational excellence, client satisfaction and people leadership of an assigned portfolio of Software Engineering clients and personnel. The role owns executive client relationships, portfolio financial performance, service delivery governance, engineering quality, team capability and business growth. Working closely with Delivery Managers, Technical Leads, Architects, Competency Leaders and Sales, the role ensures the successful delivery of software engineering services while developing long-term client partnerships and high-performing delivery teams. The role carries end-to-end accountability for portfolio health, including revenue growth, profitability, SLA achievement, customer satisfaction, employee engagement, capability development and continuous improvement.\nWhat you'll do:\nClient Leadership & Commercial Growth\nDevelop trusted executive relationships with client stakeholders.\n\nAct as the executive sponsor for the assigned client portfolio.\n\nUnderstand client strategies and align technology solutions to business objectives.\n\nDevelop and execute strategic account plans.\n\nDrive revenue growth through account expansion, renewals and cross-sell opportunities.\n\nLead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs) and governance forums.\n\nSupport commercial negotiations and contract renewals.\n\nPosition the organisation as a strategic software engineering partner.\n\nOperational Excellence & Delivery Governance\nProvide executive oversight across all delivery engagements.\n\nEnsure projects and managed services are delivered on time, within budget and to agreed quality standards.\n\nOwn SLA, KPI and contractual performance.\n\nMonitor portfolio health across operational, financial and customer metrics.\n\nLead operational governance and manage executive escalations.\n\nDrive continuous improvement, root cause analysis and service optimisation.\n\nChampion Agile, DevSecOps, engineering governance, AI-enabled delivery and software quality practices.\n\nEnsure effective risk, issue, incident and change management.\n\nPeople Leadership & Talent Development\nLead, coach and mentor Delivery Managers, Project Managers, Scrum Masters, Technical Leads and client-facing delivery professionals.\n\nBuild high-performing teams focused on accountability, innovation and customer success.\n\nConduct performance reviews and career development discussions.\n\nDevelop succession plans and identify future leaders.\n\nDrive employee engagement, retention and workforce planning.\n\nPartner with Competency Leaders to develop technical capability.\n\nPromote continuous learning, certifications and adoption of modern software engineering practices.\n\nFinancial & Portfolio Management\nOwn portfolio revenue, profitability and gross margin.\n\nManage forecasting, resource planning and utilisation.\n\nMonitor financial performance and ensure commercial sustainability.\n\nMaintain accurate portfolio reporting and governance.\n\nPresent portfolio performance to executive leadership.\n\nQualificationsEssential\nBachelor's degree in Business, Information Technology, Computer Science, Engineering, Commerce or a related discipline or equivalent industry experience.\n\nBeneficial\nPostgraduate qualification (MBA, MCom, MSc, or equivalent) is advantageous.\n\nRelevant professional certifications such as Agile, Scrum, ITIL, SAFe, PMP/Prince2, Cloud (AWS/Azure/GCP), or Account Management are advantageous.\n\nYour expertise:10+ years' experience in Software Engineering, Professional Services or Technology Consulting.\n\nMinimum 5 years managing enterprise client portfolios.\n\nExperience leading multidisciplinary software delivery teams.\n\nProven executive stakeholder management experience.\n\nStrong commercial, financial and operational management capability.\n\nExperience managing large-scale software engineering or managed service engagements.\n\n Technical KnowledgeSoftware Development Lifecycle (SDLC)\n\nAgile (Scrum), PMBOK/Prince II, Hybrid Project Delivery Method\n\nDevSecOps\n\nCloud Platforms\n\nManaged Services\n\nITIL\n\nApplication Modernisation\n\nAI-enabled Software Engineering\n\nLeadership CompetenciesStrategic Leadership\n\nExecutive Presence\n\nCommercial Acumen\n\nFinancial Management\n\nOperational Excellence\n\nCustomer Success\n\nPeople Leadership\n\nCoaching & Mentoring\n\nDelivery Governance\n\nRisk Management\n\nNegotiation & Influencing\n\nInnovation & Continuous Improvement\n\nDecision Making\n\nEmotional Intelligence\n\n Key Performance IndicatorsCommercial\nRevenue Growth\n\nGross Margin\n\nPortfolio Profitability\n\nForecast Accuracy\n\nPipeline Growth\n\nClient\nCustomer Satisfaction (CSAT)\n\nClient Retention\n\nExecutive Relationship Health\n\nRenewal Rate\n\nDelivery\nSLA Achievement\n\nDelivery Predictability\n\nEscalation Resolution\n\nQuality Metrics\n\nPeople\nEmployee Engagement\n\nStaff Retention\n\nSuccession Readiness\n\nTraining & Certification Completion\n\nTeam Capability Growth\n\nOperational\nResource Utilisation\n\nGovernance Compliance\n\nContinuous Improvement\n\nRisk Management\n\nIdeal Candidate ProfileThe ideal candidate is an experienced technology leader who combines strong commercial acumen with exceptional client relationship management and operational leadership. They have a proven ability to lead multidisciplinary software engineering teams, develop client partnerships, grow portfolios, and deliver measurable business outcomes. They are equally comfortable engaging with C-suite executives, leading delivery governance, coaching teams, and identifying new business opportunities.\nWhy work for us?\nWant to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.?\nYou will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.?\nOur culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.?\nBy joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.?\niOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.","description_format":"text","description_chars":6668,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T14:14:15Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.387,"p_room":0.28,"age_days":88,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ioco-senior-client-portfolio-manager","json_url":"https://alion.io/job/ioco-senior-client-portfolio-manager.json","meta":{"generated_at":"2026-10-16T20:54:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57386},"rest":"https://alion.io/mcp/rest/get_company?id=57386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fioco-senior-client-portfolio-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fioco-senior-client-portfolio-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fioco-senior-client-portfolio-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ioco-senior-client-portfolio-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fioco-senior-client-portfolio-manager"}]}