{"id":1766811,"url":"https://alion.io/job/ioco-services-manager-cyber-security","title":"Services Manager – Cyber Security","company":{"id":57386,"name":"iOCO","domain":"ioco.tech","url":"https://alion.io/company/ioco","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Security","role_family":"Security","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":561},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"SIEM","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Zero Trust","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-12T02:41:16Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"The Services Manager is responsible for ensuring that contracted cybersecurity services are delivered effectively, consistently, and in accordance with agreed service levels, security standards, governance requirements, and client expectations.The role serves as the primary operational interface between assigned clients and the Cyber Security delivery teams, including the Security Operations Centre, security engineering, incident response, vulnerability management, identity, endpoint, email, cloud, and other security service functions.\nWhat you'll do:\nClient Engagement and Relationship ManagementAct as the primary operational contact for assigned clients.\nBuild trusted relationships with client executives, security teams, and operational stakeholders.\nManage client expectations and communicate service performance, risks, incidents, and improvement initiatives.\nConduct service reviews, governance meetings, and Quarterly Business Reviews.\n\nEnd-to-End Service Delivery GovernanceOwn the overall delivery of contracted cybersecurity services to assigned clients.\nEnsure services are delivered in accordance with the agreed scope, service levels, procedures, and standards.\nCoordinate delivery across the SOC, security engineering teams, service owners, vendors, and supporting technology teams.\nMaintain visibility of service performance, risks, dependencies, and outstanding actions\n\nService-Level and Performance ManagementMonitor SLA, KPI, and customer satisfaction performance.\nIdentify service performance trends, exceptions, and recurring failures.\nCoordinate corrective action plans with accountable service owners.\nEnsure service reporting is accurate, governed, and aligned with contractual commitments\n\nTechnical Service OversightOversee the day-to-day technical delivery of cybersecurity services.\nReview service health, control effectiveness, operational procedures, and technical dependencies.\nChallenge delivery teams where performance, documentation, or operational discipline is inadequate.\nEscalate significant technical concerns and systemic risks to the appropriate technical authority.\n\nIncident and Escalation ManagementAct as the primary service escalation point for operational and client-impacting issues.\nEnsure timely and accurate client and executive communication.\nTrack incidents through containment, recovery, root-cause analysis, and corrective action closure\n\nProblem ManagementMonitor problem records, known errors, workarounds, and outstanding actions.\nEscalate overdue problems that present ongoing service or security risk.\n\nChange and Release GovernanceParticipate in Change Advisory Board and operational change processes.\nReview high-risk and security-related changes from a service delivery perspective.\nEnsure changes are managed in accordance with defined processes and service commitments.\nAssist with managing client expectations during projects, outages, incidents, and major changes.\nTrack failed or unauthorised changes and ensure corrective action is completed.\n\nGovernance, Risk and Compliance Ensure service delivery aligns with relevant security policies, contractual requirements, and governance frameworks.\nMaintain client operational risk, issue, dependency, and action registers.\nIdentify and communicate security risks, control weaknesses, and compliance gaps.\nCoordinate risk assessments, audits, remediation activities, and material risk escalation.\n\nReporting and Service ReviewsProduce and present monthly service reports and executive service summaries.\nReport on service performance, incidents, risks, changes, problems, security outcomes, and improvement initiatives.\nProvide trend analysis, material exceptions, corrective actions, and decisions required.\nMaintain records of governance meetings, decisions, actions, owners, and due dates.\n\nContinual Service ImprovementMaintain a service improvement plan for each assigned client.\nIdentify improvements using service data, incident trends, assessments, audits, and client feedback.\nCoordinate improvement initiatives across operational and technical teams.\nTrack measurable improvements in service quality, efficiency, automation, and security effectiveness.\n\nContract, Scope and Commercial OversightMaintain an understanding of client contracts, service scope, responsibilities, exclusions, and service levels.\nMonitor scope adherence and identify unmanaged or out-of-scope activities.\nEscalate changes in client requirements, consumption, capacity, licensing, or resource needs.\nSupport contract renewals, service enhancements, and appropriate expansion opportunities.\n\nService Transition and OnboardingTrack the onboarding of new clients and cybersecurity services.\nEnsure service acceptance criteria, operating procedures, monitoring, escalation, reporting, and governance requirements are completed.\nIdentify transition gaps that may place the client or service at risk.\nMonitor hypercare and track outstanding transition actions through to closure.\n\nYour Expertise:\n10+ years ICT experience across Infrastructure, Networks, Cloud and Security.\n5+ years in a technical leadership, engineering lead, operations manager, or security management role.\nProven experience managing technical escalations and major incidents.\nProven experience engaging directly with clients and executive stakeholders.\nExperience working within managed services, enterprise environments, or cybersecurity service providers.\nExperience overseeing complex technical environments spanning:LAN\nWAN\nCloud\nServers\nEnd User Computing\nIdentity & Access Management\nSecurity Operations\nZero Trust Architectures\n\nQualifications:Qualification Essential Competency\nEnterprise InfrastructureRouting & Switching Architecture\nPerimeter Security\nLAN / WAN Technologies\nWireless Networks\nSD-WAN\nIP Protocols\nDR\n\nCybersecuritySIEM\nEDR/XDR\nVulnerability Management\nIdentity Security\nEmail Security\nCloud Security\nIncident Response\nThreat Management\n\nZero TrustZscaler\nConditional Access\nMFA\nSegmentation\nPAM\nIdentity Governance\n\nGovernanceRisk Management\nSecurity Policies\nSecurity Standards\nAudit Management\nRegulatory Compliance\nChange Governance\n\n Qualifications Preferred/Knowledge\nCISSP (Preferred)\nCISM\nCRISC\nISO27001 Lead Implementer or Lead Auditor\nITIL Foundation / ITIL Managing Professional\nOther information applicable to the opportunity:\nPermanent position\nLocation: Johannesburg\nPhysical Demands: Hybrid office and customer-facing environment, Regular interaction with customers at their premises and through virtual engagement platforms, Frequent collaboration with internal technical, operational, and leadership teams, Fast-paced, target-driven sales environment, Work may require flexibility in working hours to accommodate customer meetings, events, and business requirements, Primarily office-based with regular travel to customer sites, vendor events, and industry engagements.\nTravel: Regular local travel required throughout South Africa to attend customer meetings, presentations, workshops, and industry events, Occasional travel outside of primary operating regions may be required, Potential for limited international travel for vendor conferences, partner engagements, training, or strategic business meetings, Valid driver's license and reliable transportation required.\n Why work for us?If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.\nYou've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.\nAt our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.\niOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.","description_format":"text","description_chars":8506,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-03T14:14:15Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.806,"p_room":0.55,"age_days":59,"expected_fill_days":50,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ioco-services-manager-cyber-security","json_url":"https://alion.io/job/ioco-services-manager-cyber-security.json","meta":{"generated_at":"2026-10-12T04:45:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57386},"rest":"https://alion.io/mcp/rest/get_company?id=57386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fioco-services-manager-cyber-security"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fioco-services-manager-cyber-security"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fioco-services-manager-cyber-security"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ioco-services-manager-cyber-security\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fioco-services-manager-cyber-security"}]}