{"id":1163721,"url":"https://alion.io/job/iom-bulgaria-svn-2026-033-sr-movement-ops-associate-beneficiary-facing-activities-g7","title":"SVN-2026-033 Sr Movement Ops Associate, Beneficiary-Facing Activities / G7","company":{"id":452457,"name":"IOM Bulgaria","domain":"bulgaria.iom.int","url":"https://alion.io/company/iom-3","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":169000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1735},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:49:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T17:31:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nEstablished in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.\nIOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.\nIOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration\nApplications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.\nOrganizational Context and Scope\nSince the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Division of Movement, Resettlement and Labour Pathways (MRLP) at IOM’s Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes\nUnder the general supervision of the Head of Programmes, and the direct supervision of Protection Coordinator, the Senior Movement Operations Associate, is responsible for supervising responsible for supervising movement operations activities in the field, with the following duties and responsibilities:\n Supervise teams of staff undertaking beneficiary-facing activities under the Field Support and Data Processing Pillar within IOM’s movement operations for various types of migrants and migration pathways, across multiple countries in the assigned area in the country or across multiple countries inthe region, ensuring compliance with their respective standard operating procedures and programme requirements. This includes overseeing staff development processes such as hiring, providing training, assigning duties, and giving regular performance feedback to ensure high-quality work and accurate completion of activities.\nOversee the field support activities relating to IOM’s movement operations in an assigned area or areas in the country or across multiple countries inthe region, such as at an airport, seaport, transit center, third-party facility, camp-based operations or sub-officeto ensure beneficiary movements are conducted safely and appropriately. If required, provide assistance for extended periods and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. \nOversee the coordination of transportationof beneficiaries to and from designated consolidation points, locations, and facilities in the country or across multiple countries inthe region, working with relevant units and service providers to help ensure that vulnerable individuals are assisted in a manner that ensures their safety, security and comfort. Coordinate liaison with service providers, supervise staff as they ensure the identity verification, readiness and organization of individuals being transported, and prepare and supervise relevant briefings. \nOversee the timely and appropriate provision of food and other essential items to beneficiaries during IOM movement operations. Lead the collaboration with the relevant IOM units and service providers to ensure that assistance meets established standards of quality.\nOversee the coordination of cases or indiviuals with with special needs or equipment receive appropriate support. In particular, monitor and ensure the staff members handle sensitive cases in accordance with IOM’s policies, and existing institutional guidance, including the assistance to unaccompanied and separated children and at-risk cases.\nOversee the pre-departure formalities such as processing of travel documents and exit permits in close coordination with relevant external partner agencies, and authorities.\nCoordinate and/or provide selection mission support, and/or interpretation services for individuals at airports, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.\nUpon request from the government agencies, coordinate provision of the visa applicants with application assistance such as initiating contacts, scheduling appointments, capturing biometrics, filling the relevant forms, and collecting relating documents as needed. \nUnder the guidance of the supervisor, liaise as needed with other teams and units in IOM Country Office and with external partners such as airport and government authorities, embassies, and the UN agencies. Provide regular feedback on work being accomplished to the supervisor and keep the supervisor informed of issues that arise.\nCoordinate with the administrative heads, relevant units, partners, and vendors when unexpected issues arise and work towards their resolutions, as needed. \nIn close coordination with the direct supervisor, oversee beneficiary-facing activities in the assigned area ensuring programme integrity and local implementation of programmatic and organizational policies, requirements, and guidelines. As required, assist with relevant policy and operational input for programmatic reviews to safeguard programme implementation. \nAs needed, and under the close supervision of the supervisor, assist with financial activities related to movement operations, such as petty cash payments and reports. \nDemonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standard of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).\nUndertake duty travel as needed to participate in meetings and trainings, and to carry out pre-departure assistance if needed.\nDemonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.\nUphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.\n\nPerform such other duties as may be assigned.\n Required Qualifications and Experience\nEducation\nHigh school diploma with seven years of work experience; or,\n\nBachelor’s degree in Social Science, InternationalRelations, Regional Studies or a related field from an accredited academic institution with five years of relevant work experience.\n\nExperience\nPrior Movement Operations/Field Support, transportation-related and/or management experience is strongly preferred.\n\nWork experience in programs including movement operations component, particularly in resettlement programs.\n\nExperience with selection missions and direct coordination with external partners such as embassies, government representatives, UN agencies and service provideers.\n\nExperience with supervising multiple teams.\n\nExperience with communicating with beneficiaries and external partners.\n\nExperience with handling issues in other countries in the Region.\n\nExperience with handling complex cases and workflow.\n\nExperience with filling management-level roles.\n\nSkills\nComputer/software literate with good knowledge of Microsoft Office.\n\nStrong written and verbal communication skills and ability to effectively communicate with and lead a team.\n\nAttention to detail and ability to organize.\n\nSelf-motivated, objective-driven and able to use own initiative and work under pressure with minimum supervision.\n\nTroubleshooting skills.\n\nLeadership skills.\n\nLanguages\nAll IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).\nFor this position, fluency in English is required (oral and written).\nProficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.\nRequired Competencies\nIOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.\nValues - all IOM staff members must abide by and demonstrate these five values:\nInclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.\nIntegrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.\nProfessionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.\nCourage: Demonstrates willingness to take a stand on issues of importance.\nEmpathy: Shows compassion for others, makes people feel safe, respected and fairly treated.\nCore Competencies - behavioural indicators Level 2\nTeamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.\nDelivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.\nManaging and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.\nAccountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.\nCommunication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.\nManagerial Competencies - behavioural indicators Level 2, if with direct reports\nLeadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.\nEmpowering others: Creates an enabling environment where staff can contribute their best and develop their potential.\nBuilding Trust: Promotes shared values and creates an atmosphere of trust and honesty.\nStrategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.\nHumility: Leads with humility and shows openness to acknowledging own shortcomings. \nPlease refer to this link for guidance on IOM Job Category.\n¿Como Aplicar?\nEl candidato debe enviar su aplicación por medio de esta plataforma.\nLa aplicación debe incluir:\nCV.\n Una carta...","description_format":"text","description_chars":14592,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Border Security"],"lifecycle":[{"event":"open","at":"2026-09-24T01:15:10Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":2,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/iom-bulgaria-svn-2026-033-sr-movement-ops-associate-beneficiary-facing-activities-g7","json_url":"https://alion.io/job/iom-bulgaria-svn-2026-033-sr-movement-ops-associate-beneficiary-facing-activities-g7.json","meta":{"generated_at":"2026-09-24T18:07:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}