{"id":1157572,"url":"https://alion.io/job/iom-bulgaria-svn-ec014-2026-smbfa-senior-movement-operations-associate-beneficiary-facing-activities","title":"SVN-EC014-2026-SMBFA Senior Movement Operations Associate (Beneficiary-Facing Activities)","company":{"id":452457,"name":"IOM Bulgaria","domain":"bulgaria.iom.int","url":"https://alion.io/company/iom-3","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quito, Ecuador"],"countries":["EC"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":148000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1735},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T20:52:06Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T21:21:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Introduction\nEstablished in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.\nIOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.\nIOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration\nApplications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.\nOrganizational Context and Scope\nSince the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Division of Movement, Resettlement and Labour Pathways (MRLP) at IOM’s Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.\nIOM Ecuador is a key partner in supporting the Government of Ecuador and regional actors in addressing migration challenges and opportunities in the country. As part of the International Organization for Migration’s global mission, IOM Ecuador focuses on providing comprehensive assistance to migrants, refugees, and host communities through protection, integration, and durable solutions. Aligned with its 2022-2026 strategy, IOM Ecuador emphasizes sustainable, community-based interventions and strong coordination with local governments and stakeholders to promote inclusive development and uphold the rights and dignity of all migrants.\nUnder the general supervision of the Head of Operations, and the direct supervision of the National Officer Emergency and Humanitarian Assistance, and the technical supervision of the RMM Regional Hub for Latin America and the Caribbean, the Senior Operations Associate is responsible for supervising movement operations activities in the field, with the following duties and responsibilities:\n Supervise a team of staff undertaking beneficiary-facing activities under the Field Support and Data Processing Pillar within IOM’s movement operations in the country, ensuring compliance with their respective standard operating procedures and programme requirements. This includes overseeing staff development processes such as hiring, providing training, assigning duties, and giving regular performance feedback to ensure high-quality work and accurate completion of activities.\n\nOversee the field support activities relating to IOM’s movement operations in an assigned area or areas in the country, such as at an airport, seaport, transit center, third-party facility, camp-based operations or sub-officeto ensure beneficiary movements are conducted safely and appropriately. If required, provide assistance for extended periods and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. \nOversee the coordination of transportationof beneficiaries to and from designated consolidation points, locations, and facilities in the country, working with relevant units and service providers to help ensure that vulnerable individuals are assisted in a manner that ensures their safety, security and comfort. Coordinate liaison with service providers, supervise staff as they ensure the identity verification, readiness and organization of individuals being transported, and prepare and supervise relevant briefings. \nOversee the timely and appropriate provision of food and other essential items to beneficiaries during IOM movement operations in the country. Lead the collaboration with the relevant IOM units and service providers to ensure that assistance meets established standards of quality.\nOversee the coordination of cases or indiviuals with with special needs or equipment receive appropriate support. In particular, monitor and ensure the staff members handle sensitive cases in accordance with IOM’s policies, and existing institutional guidance, including the assistance to unaccompanied and separated migrant children and at-risk cases.\nOversees the pre-departure formalities such as processing of travel documents and exit permits in close coordination with relevant external partner agencies, and authorities in the country.\n\nCoordinate and/or provide selection mission support, and/or interpretation services for individuals at airports, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.\nUpon request from the government agencies, coordinate provision of the visa applicants with application assistance such as initiating contacts, scheduling appointments, capturing biometrics, filling the relevant forms, and collecting relating documents as needed.\nUnder the close supervision of the supervisor, assist liaison with other teams and units in IOM country office and with external partners such as airport and government authorities, embassies, and the UN agencies on individual cases at operational level. Provide regular feedback on work being accomplished to the supervisors and keep them immediately informed of any issues that arise.\nUndertake duty travel as required and delegated to participate in meetings, trainings and other programme activities.\n\nDemonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.\n\nUphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.\n\nPerform other related duties as assigned.\n\n Required Qualifications and Experience\nEducation\nHigh School diploma with six years of relevant experience; or,\n\nBachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with four years of relevant professional experience.\n\nAccredited Universities are those listed in the UNESCO World Higher Education Database.\nExperience\n Work experience in programs including movement operations component, is a distinct advantage.\nDemonstrated proficiency in IOM-RMM proprietary tools and systems.\nDemonstrated knowledge of handling sensitive information and personal data.\nExperience with supervising a team.\nAirport experience is mandatory.\nSkills\nComputer/software literate with good knowledge of Microsoft Office.\nStrong written and verbal communication skills and ability to effectively communicate with and lead a team.\nStrong interpersonal and communication skills.\nAttention to detail and ability to organise.\nSelf-motivated, objective driven and able to use own initiative and work under pressure with minimum supervision.\nTroubleshooting skills.\nLeadership skills.\nLanguages\nAll IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).\nFor this position, fluency in Spanish and English is required (oral and written).\nProficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.\nRequired Competencies\nIOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.\nValues - all IOM staff members must abide by and demonstrate these five values:\nInclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.\nIntegrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.\nProfessionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.\nCourage: Demonstrates willingness to take a stand on issues of importance.\nEmpathy: Shows compassion for others, makes people feel safe, respected and fairly treated.\nCore Competencies - behavioural indicators Level 2\nTeamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.\nDelivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.\nManaging and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.\nAccountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.\nCommunication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.\nManagerial Competencies - behavioural indicators Level 2, if with direct reports\nLeadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.\nEmpowering others: Creates an enabling environment where staff can contribute their best and develop their potential.\nBuilding Trust: Promotes shared values and creates an atmosphere of trust and honesty.\nStrategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.\nHumility: Leads with humility and shows openness to acknowledging own shortcomings. \nNotes\nPlease refer to this link for guidance on IOM Job Category.\nAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.\nThis selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.\nAppointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.\nIOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabi...","description_format":"text","description_chars":12700,"description_truncated":true,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Border Security"],"lifecycle":[{"event":"open","at":"2026-09-23T22:12:54Z"}],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":1,"age_days":0,"expected_fill_days":2,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/iom-bulgaria-svn-ec014-2026-smbfa-senior-movement-operations-associate-beneficiary-facing-activities","json_url":"https://alion.io/job/iom-bulgaria-svn-ec014-2026-smbfa-senior-movement-operations-associate-beneficiary-facing-activities.json","meta":{"generated_at":"2026-09-24T22:01:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"subnet","units_charged":1,"used_today":321,"day_limit":5000,"remaining_today":4679,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}