{"id":3701379,"url":"https://alion.io/job/iomart-technical-support-engineer","title":"Technical Support Engineer","company":{"id":51600,"name":"iomart","domain":"iomart.com","url":"https://alion.io/company/iomart","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-11-03T19:36:32Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T05:44:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What you'll be doing:\nAre you passionate about technology and solving technical problems? We are looking for a Technical Support Engineer to join our Maidenhead Support Team and play a key role in delivering outstanding customer support. Working across different technologies and software. You'll support server deployments, troubleshoot and resolve technical issues, monitor infrastructure, and assist customers with a wide range of technical queries.The successful candidate will be customer-focused, technically minded, and committed to providing a high-quality support experience.\nWe want to hear from you if you:\nEnjoy working with technology and have hands-on experience troubleshooting hardware issues, either professionally or as a hobby.\nHave installed, configured, or supported operating systems and are keen to expand your technical knowledge.\nTake pride in delivering excellent customer service and building positive customer relationships.\nApproach problems with curiosity, persistence, and a logical mindset.\nAre eager to learn new technologies and develop your career in IT support.\nThrive in a collaborative team environment and enjoy helping others succeed.\nCan participate in a shift rota supporting customers 24 hours a day, 7 days a week.\nAt RapidSwitch we're committed to creating a diverse and inclusive workplace. We recognise that your experience may not perfectly match every requirement in this advert. If this role excites you and you believe you can make a positive contribution, we encourage you to apply.\nWhat's in it for me?\nSalary: up to £30k DOE + benefits such as:\nSupported training and development to help you progress within your career\nLong service benefits - additional annual leave and access to private healthcare\nHoliday Trading Scheme - buy or sell part of your annual leave allowance\nDay off on your birthday \nEnhanced paternity, maternity and adoption leave\nFlexible Benefits scheme allowing you to select the benefits that suit your needs\nWho you'll be doing it for:\nRapidSwitch is a leading Bare Metal service provider in the UK. RapidSwitch was founded in 1999 and have been a part of the Iomart Group since 2009.\nWe have a highly experienced team, all based in our Maidenhead office, who support over 1000 customers, across over 7500 devices. Our teams get to work with a range of devices & technologies, including (but not limited to):\nDell Servers - using both Intel & AMD chipsets. HPE servers - using both Intel & AMD chipsetsGPU servers - used by our customers for machine learning, AI, and high data-load processingStorage devicesNetworking devices, including security devices.\nWe also work with a wide range of customers & businesses, everything from gaming to health-care.\nOur Maidenhead office is attached to Iomart Group's flagship Data Centre, where the majority of our customers are hosted.\nNo matter what your role is within RapidSwitch, you'll get to work in a collaborative-initiative atmosphere, & work closely with experts in this field.\nWhat to do next:\nPlease click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on ’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know","description_format":"text","description_chars":3381,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-03T19:36:32Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":1,"age_days":3,"expected_fill_days":10,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/iomart-technical-support-engineer","json_url":"https://alion.io/job/iomart-technical-support-engineer.json","meta":{"generated_at":"2026-11-07T06:52:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51600},"rest":"https://alion.io/mcp/rest/get_company?id=51600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiomart-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiomart-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiomart-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iomart-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiomart-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3701379}},{"tool":"search_jobs","arguments":{"company":"iomart.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3701379},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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