{"id":743145,"url":"https://alion.io/job/ionos-customer-operations-engineer-247fmd","title":"Customer Operations Engineer 24/7 (f/m/d)","company":{"id":51740,"name":"IONOS","domain":"ionos.com","url":"https://alion.io/company/ionos","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":13,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":110000,"period":"year","method":"role_country_seniority_unknown","sample_n":142},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false},{"name":"Ansible","optional":false},{"name":"Bash","optional":false},{"name":"Confluence","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"Opsgenie","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"QEMU","optional":false},{"name":"Terraform","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-04T13:12:04Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T14:45:59Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":60},"description":"About IONOS\nAt IONOS, we don't just manage servers - we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure - from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.\nWhat drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.\nReady for your next step? Become part of IONOS and grow with us.\nWe are looking for experienced Cloud Operations Engineers with strong backgrounds in Linux, Windows, networking, and cloud environments to join our Customer Operations team.\nYou will support our Business and Enterprise customers across the full lifecycle of incident handling from initial intake and root cause analysis through to full service restoration. You bring a customer-first mindset and a strong drive to solve complex problems. While we receive requests directly from customers, we operate as an L2/L3 team. You are comfortable managing multiple tasks simultaneously and can set clear priorities even under pressure.\nWe operate 24/7 across three shifts. You are comfortable participating in shift rotation and being scheduled accordingly. Some of our work touches sensitive areas; you are willing to undergo an extended security vetting process (SÜ2). Our customers communicate in both German and English, and you are equally confident in both.\nTasks\nAct as both technical advisor and ops engineer for Enterprise customers in complex, multi-layered environments\nAnalyse customer workloads, debug complex incidents, and deliver lasting resolutions or effective workarounds\nAutomate recurring tasks and problems using scripts, tooling, and AI-assisted solutions\nCollaborate with Development and Sales teams to improve overall service quality and platform stability\nWork in security-sensitive environments under strict compliance and regulatory requirements\nMonitor cloud infrastructure proactively and respond decisively when anomalies arise\nQualifications\nSeveral years of experience operating cloud infrastructure, Linux, networking, virtualisation (QEMU/KVM), containers (Kubernetes), storage systems, and web APIs\nStrong customer-first mindset with a genuine drive to find solutions\nEnthusiasm for root cause analysis; log files, traces, metrics and hands-on troubleshooting\nSolid network debugging skills across LAN, WAN, VPN, DNS, and DHCP\nFamiliarity with S3 and storage concepts (file, object, block)\nExperience with monitoring and alerting tools such as Prometheus, Grafana, and OpsGenie\nKnowledge of common development and deployment tooling: Bash, Python, Ansible, Terraform, Git\nExperience with ticketing and documentation systems (Jira, Confluence, or similar)\nScripting and software development skills; experience using AI tools in this context is a plus\nWillingness to undergo extended security vetting (SÜ2)\nFluency in German and English\nBenefits\nHybrid working model.\nAt some locations a subsidized canteen and various free drinks.\nModern office space with very good transport connections.\nVarious employee discounts for activities and products.\nEmployee events such as summer and winter parties, as well as workshops.\nNumerous training and development opportunities.\nVarious health offers, such as sports and health courses.\nApplication Note\nWe value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.","description_format":"text","description_chars":3885,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Registrars & Registries","Cloud Platforms (IaaS & PaaS)","Web Hosting & VPS","Website Builders"],"lifecycle":[{"event":"open","at":"2026-09-11T13:14:15Z"},{"event":"close","at":"2026-10-01T17:30:51Z"},{"event":"reopen","at":"2026-11-03T14:22:10Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.319,"p_room":0.28,"age_days":60,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/ionos-customer-operations-engineer-247fmd","json_url":"https://alion.io/job/ionos-customer-operations-engineer-247fmd.json","meta":{"generated_at":"2026-11-04T18:26:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51740},"rest":"https://alion.io/mcp/rest/get_company?id=51740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fionos-customer-operations-engineer-247fmd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fionos-customer-operations-engineer-247fmd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fionos-customer-operations-engineer-247fmd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ionos-customer-operations-engineer-247fmd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fionos-customer-operations-engineer-247fmd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":743145}},{"tool":"search_jobs","arguments":{"company":"ionos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":743145},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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