{"id":1134278,"url":"https://alion.io/job/ionos-customer-retention-and-telesales-representative","title":"Customer Retention and Telesales Representative","company":{"id":51740,"name":"IONOS","domain":"ionos.com","url":"https://alion.io/company/ionos","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":true}],"status":"live","first_seen_at":"2026-09-23T06:31:31Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T12:37:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.\nAbout the role\nWe are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction. \nDuties & Responsibilities\nKey responsibilities include:\nRespond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.\nMaintain an excellent knowledge of our portfolio of products and services.\nRespond to incoming requests for cancellation of services and identify opportunities to achieveretention.\nTo consistently achieve and exceed sales and retentions targets.\nDirect customers to our online knowledge base to improve their future self service capability.\nDocument customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.\nReport regularly to Telesales & Customer Retentions Manager on all activities relating to the role\nSkills & Expertise required:\nEssential:\nProven track record of selling on the telephone, including revenue generation and exceeding sales targets.\nSelf-motivated.\nSales and/or Customer Service experience in a similar role.\nExcellent verbal and written communication skills.\nExcellent telephone manner.\nDesirable:\nTechnically minded with strong problem solving & analytical skills\nA good knowledge of the Internet, email, FTP and the world wide web\nAn understanding of Hosting & DNS would be an advantage\nAbout IONOS\nIONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. \nWe value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.","description_format":"text","description_chars":2921,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Names","Cloud Computing","Web Hosting"],"lifecycle":[{"event":"open","at":"2026-09-23T06:46:10Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:1","win:early"],"computed_at":"2026-09-23T13:55:15Z"},"pay":null,"html_url":"https://alion.io/job/ionos-customer-retention-and-telesales-representative","json_url":"https://alion.io/job/ionos-customer-retention-and-telesales-representative.json","meta":{"generated_at":"2026-09-23T13:55:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}