{"id":3158929,"url":"https://alion.io/job/ionos-operator-contact-centre-customer-service-server","title":"Operator Contact Centre Customer Service (Server)","company":{"id":51740,"name":"IONOS","domain":"ionos.com","url":"https://alion.io/company/ionos","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-27T16:25:59Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T09:45:47Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About IONOS\nAt IONOS, we don't just manage servers - we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure - from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.\nWhat drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.\nReady for your next step? Become part of IONOS and grow with us.\nAre you the person who wants to know how technology actually works? Maybe you’ve built a PC, experimented with Linux, hosted a game server or set up a website. Or perhaps you’re simply fascinated by what keeps the internet running.\nNo professional IT experience? No problem. You’ll begin with an intensive three month training programme that starts with how the internet works and builds all the way up to server administration. Bring your curiosity, your problem solving mindset and your enthusiasm for helping people.\nThe opportunity\nAt IONOS, we help people and businesses make the most of web hosting and cloud technology. In our Server Support team, you’ll be a first point of contact for customers using our server products, helping them with technical questions, account and billing enquiries, and choosing services that suit their needs.\nThis is a hands on, customer facing support role, mainly through phone, email and live chat. You’ll build practical knowledge of server environments while developing the troubleshooting, communication and commercial skills used across the tech industry.\nWhat you’ll be doing\nSolve real problems. Investigate and troubleshoot server and hosting issues, working towards the right resolution and involving specialist teams when needed.\nSupport customers end to end. Handle technical, account and billing questions by phone, email and live chat; take ownership and keep customers updated.\nGet closer to the technology. Work with Windows and/or Linux server environments and support installations, configuration or maintenance activities within the team’s remit.\nMake useful recommendations. Identify when a different plan, product or upgrade could genuinely help a customer and explain the value clearly, with the customer’s needs at the centre of the conversation.\nMake the complex simple. Explain technical issues in everyday language and help customers build confidence using their services.\nKeep improving. Record cases accurately, notice recurring issues, share learning and stay curious about new hosting technologies and products.\nYour first three months: from internet basics to server administration\nEvery new starter completes an intensive three month training course. We start with the fundamentals of how the internet works and build your technical knowledge step by step, all the way through to server administration.\nIt’s a structured introduction to the world of servers and hosting, so we’re far more interested in your potential and motivation to learn than a long list of existing IT qualifications.\nWho we’re looking for\nWe value enthusiasm and potential as much as experience. Whether you’re self taught, fresh from education, changing careers or already working with customers, we’d like to hear from you.\nWhat matters most\nA genuine interest in technology, particularly servers, operating systems, networks or web hosting-and the motivation to keep learning.\nA logical, investigative approach: you enjoy asking questions, testing ideas and getting to the root of problems.\nClear, friendly communication and the patience to support customers with different levels of technical knowledge.\nA sense of ownership, attention to detail and the ability to stay calm when something goes wrong.\nA willingness to help with billing and account queries and to recommend suitable products when they meet a customer’s needs.\nComfort working in a busy, customer facing team and within the agreed shift pattern.\nA bonus, not a barrier\nPersonal tech projects-such as building a PC, running a home lab, hosting a website, experimenting with Linux or running a game server.\nFamiliarity with Windows or Linux, virtual servers, networking, DNS or common web hosting concepts.\nPrevious customer service, contact centre, help desk, technical support or consultative sales experience.\nIT study, training or certifications. We’re interested in what you’ve learned, however you learned it.\nHow success is measured\nWe look at the customer experience as well as results: customer satisfaction, the quality and accuracy of interactions, effective resolution and case ownership, efficient handling of enquiries and appropriate sales following support.\nThe important bit\nThis is not a behind the scenes server administration role. You’ll be supporting customers every day and that includes technical troubleshooting, billing and commercial conversations. If you enjoy both technology and helping people, it could be a great place to start.\nTHE PERKS\nApart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement\nBenefits include:\nEarn a £27,000 basic salary plus UNLIMITED sales commission potential\n27 days annual leave + bank holidays\nContributory pension scheme\nPrivate healthcare and Life assurance\nEmployee assistance programmes\nCycle scheme\nFree Parking\nRefreshments in break rooms and discounts at selected local restaurants\nSocial events \nWith our diverse product portfolio and the benefits of being part of the wider IONOS Group, the development opportunities are endless!\nWHAT NEXT?\nSo, like the sound of working at IONOS? We don’t blame you, we think it’s pretty great too! \nSend us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.\nWe can’t wait to hear from you!\nIONOS are a equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.\nNotice to Agency and Search Firm Representatives: IONOS is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any IONOS or affiliated company employee by a third party agency and/or search firm without a valid written & signed search agreement will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.\n\nApplication Note\nWe value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.","description_format":"text","description_chars":7235,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Registrars & Registries","Cloud Platforms (IaaS & PaaS)","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-23T15:27:16Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.308,"p_room":0.28,"age_days":60,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ionos-operator-contact-centre-customer-service-server","json_url":"https://alion.io/job/ionos-operator-contact-centre-customer-service-server.json","meta":{"generated_at":"2026-10-27T13:21:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1435,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51740},"rest":"https://alion.io/mcp/rest/get_company?id=51740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fionos-operator-contact-centre-customer-service-server"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fionos-operator-contact-centre-customer-service-server"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fionos-operator-contact-centre-customer-service-server"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ionos-operator-contact-centre-customer-service-server\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fionos-operator-contact-centre-customer-service-server"}]}