Sr. Team Manager
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
About the role
Operations Manager in Senior Management, responsible for overall Market KPIs. Manages and interacts directly with team managers and other departments to facilitate and meet outlined production goals and targets. Regularly coordinates with various people to ensure a smooth running shift in the operations and in order to guarantee performance consistency and availability.
Preferred Qualifications:
Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership
Excellent organizational, communication, & interpersonal skills
Ability to influence & drive positive changes in performance utilizing data & reports
Proven ability to overcome resistance & drive Team Leaders to meet & exceed on customer experience goals & business goals
Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals
Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems
Job Requirements:
5 + years of experience in people management
Customer communication experience
Bachelor’s degree or equivalent work experience
Key responsibilities
Sets clear goals & measurements, drives team results to achieve organization goals
Coaches & develops a team of Team Leaders/ Support Leaders & teammates into a highly responsive team that meets & exceeds the required published performance standards
Ensures Team Leaders are coaching, developing & communicating with their teams routinely & effectively through conducting coach the coach sessions & observations of their Team Leaders in various forums
Utilizes behavioural based coaching model when coaching Team Leaders/ Support Leaders enabling the leaders to self-assess the methods to be successful in achieving goals
Proactively leads & facilitates constructive two-way dialogue between Team Leaders/ Support Leaders & other functions to drive operational excellence
Utilizes a diverse range of development, to grow Team Leaders/ Support Leaders
Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate & Team Leader/ Support Leader being coached
Utilizes Performance Development Planning process to enable the team to create & follow up on plans for teammate & Team Leader/ Support Leader career development
Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities
Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes
Job and Company Highlights
Competitive salary + bonuses
Generous paid time off
Healthcare and Life Insurance coverage on day 1
Above industry standard company and statutory benefits
Monthly and Quarterly Engagement Activities
Work-Life Balance
Training and Development
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.