{"id":1566383,"url":"https://alion.io/job/ionos-team-lead","title":"Team Lead","company":{"id":51740,"name":"IONOS","domain":"ionos.com","url":"https://alion.io/company/ionos","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2025-11-13T02:12:31Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T21:44:00Z","board_verified":true,"closed_at":null,"days_open":323,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":323},"description":"About IONOS\nAt IONOS, we don't just manage servers - we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure - from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.\nWhat drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.\nReady for your next step? Become part of IONOS and grow with us.\nAt IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.\nQualifications:\n3-5 years Team lead experience\n\nEducation or training in Computer Science , IT or equivalent experience\n\nExcellent English verbal and written communication skills\n\nGoals of this role:\nEnsure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.\nResponsibilities:\nEnsure customer orientation and productivity of employees and react accordingly when needed.\n\nProvide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.\n\nMain contact for work-related needs of employees\n\nAssists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and\n\nother departments.\n\nSubmit team performance reports and address performance problems through corrective disciplinary actions.\n\nProcess and submit operational and administrative tasks on a timely manner\n\nCreate and implement team based or individual action plans as needed to drive Performance.\n\nMeet team attendance and performance targets\n\nConduct coaching and mentoring that are essential to the individual and team development\n\nInteract with different teams and departments within the company.\n\nAttend official organizational meetings set for updates and discussions\n\nSpearhead monthly retention activities and other activities that will promote camarederie and team work within the company\n\nTo be service oriented and ensure customer satisfaction\n\nContinuous pro-active effort towards improving customer satisfaction and our internal procedures\n\nConduct interviews for potential new agents or replacement agents\n\nJob and Company Highlights:\nCompetitive salary + bonuses + unlimited commission\n\nGenerous paid time off\n\nHealthcare and Life Insurance coverage on day 1\n\nAbove industry standard company and statutory benefits\n\nMonthly and Quarterly Engagement Activities\n\nWork-Life Balance\n\nTraining and Development\n\nReady to make an impact? Apply now and grow your career with us.\nApplication Note\nWe value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.","description_format":"text","description_chars":3736,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Registrars & Registries","Cloud Platforms (IaaS & PaaS)","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-01T06:08:32Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.211,"p_room":0.28,"age_days":323,"expected_fill_days":36,"reasons":["conf:12","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ionos-team-lead","json_url":"https://alion.io/job/ionos-team-lead.json","meta":{"generated_at":"2026-10-03T01:25:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1398,"day_limit":5000,"remaining_today":3602,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}