Student Services Specialist II

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The Department of Economics at Iowa State University is seeking a Student Services Specialist II to support academic and departmental operations. This position coordinates course and student services processes, maintains communications and information, and supports faculty, staff, and students.

In this role, you will serve as a key point of coordination for academic scheduling and records, student enrollment processes, departmental communications, and the day-to-day operation of spaces and resources. You will work with faculty, staff, students, campus partners, and service providers to keep academic and administrative processes organized and running smoothly.

What You’ll Do

• Coordinate course scheduling and changes in Workday, including instructor assignments, room scheduling, course records, textbooks, syllabi, and instructional materials.
• Monitor course enrollment and prepare enrollment reports and other student-related data; coordinate surveys and data collection related to student enrollment.
• Coordinate Student Ratings of Teaching processes, reporting, and data distribution, as well as Canvas access and syllabus approval processes.
• Develop and distribute departmental and alumni newsletters, announcements, and other communications.
• Maintain departmental websites, digital displays, communication platforms, and seminar information.
• Coordinate building access, keys, room and office assignments, space utilization, facilities requests, equipment inventories, and basic technology troubleshooting and support.
• Coordinate departmental meetings, interviews, guest visits, special events, and related travel logistics.
• Support daily department operations by responding to inquiries, maintaining calendars, managing supplies and mail, preparing faculty meeting materials, and taking meeting minutes.

Preferred Qualifications:

• Experience providing administrative support and customer service to faculty, staff, students, or other stakeholders in an office environment.

• Experience with course scheduling, student records, enrollment processes, or other academic administration.

• Experience working with confidential or sensitive information.
• Experience using Workday or similar enterprise systems and databases to maintain records, manage information, and generate reports.

• Experience developing and maintaining websites, newsletters, digital communications, or other departmental communications.
• Experience coordinating meetings, events, schedules, or other administrative activities.

Why Join Us?

Join the Economics Department at Iowa State University and become part of a department with a long history of excellence in teaching, research, and service to the state of Iowa. Economics is home to nearly 40 faculty members and has been a visible part of the university and Iowa communities for generations. In this role, you’ll have the opportunity to work with faculty, staff, and students while helping create meaningful academic and career experiences for students as they begin their professional journeys. You’ll also become part of a long-standing department with a strong tradition of serving Iowa and preparing the next generation of economists and leaders.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

• Resume/Curriculum Vitae
• Letter of Application/Cover Letter

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

If you have questions regarding this application process, please email [email protected], or call 515-294-4800 or Toll Free: 1-877-477-7485.

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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.