{"id":2472466,"url":"https://alion.io/job/ip-pathways-network-operations-center-tech-overnights-2","title":"Network Operations Center Tech - Overnights","company":{"id":2500861,"name":"IP Pathways","domain":"ippathways.com","url":"https://alion.io/company/ippathways","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":178000,"period":"year","method":"role_country_seniority_unknown","sample_n":821},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-13T20:15:08Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T09:28:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nIP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge, proprietary IT solutions and unwavering customer service. Since 2007, we’ve empowered clients to move faster, innovate boldly, and gain a competitive edge by Guiding IT Forward™ with creativity, excellence, and client-centric innovation.\nJob Summary\nOur Network Operations Center (NOC) team is the frontline defense against network disruptions, ensuring the stability, security, and performance of our clients’ environments around the clock. Operating 24/7, the NOC proactively monitors network health, detects anomalies, and takes swift action to prevent or resolve issues.\nAs a NOC Technician, you will be responsible for troubleshooting, escalating, and/or remediating network and system support incidents, often identified through monitoring and management tools. In addition to proactive monitoring and problem resolution, this role includes answering client calls during the organization’s after-hours period, providing responsive and professional support when needed and escalating to other engineering teams through our on-call procedures as necessary.\nPosition Schedule:\nPrimary Schedule - 12am - 8am Monday - Friday\nAlternate Schedule - While the primary schedule is as stated above, candidates must be willing and able to work alternate days (including Holidays, Saturdays, Sundays) up to 5% of the time to cover for colleagues on PTO.\nSchedule flexibility is a key requirement for this position.\nEssential Duties & Responsibilities:\nProvide Multi-Client Support:\nTroubleshoot and resolve assigned client support requests, which may include:Network security and firewall issues (Internet access, VPN, DNS)\nNetwork switching/routing issues (wireless access)\nServer performance issues (data/voice circuit performance)\nEnterprise productivity applications (Microsoft Office, Exchange, O365)\nServer-based OS support, directory services, and complex end-user issues\n\nNetwork & Systems Monitoring\nAddress network and systems alerts and alarms, including:Utilize remote monitoring and management tools to proactively support network and system health\n\nCloud & Data Center Services\nSupport cloud and data center operations, including:Offsite backup, anti-spam/anti-virus, and collaboration platforms\nVirtual servers, cloud hosting, and DNS administration\nEquipment inspections and “Smart Hands” services for colocation\nData center inspections, maintenance protocols, and facility rounds\nData center check-in, escort procedures, and security compliance\n\nManage Incidents, Requests, and Service Levels:\nLog, categorize, prioritize, and diagnose incidents, alerts, and service requests.\nCollaborate with cross-functional teams including engineers, data center operations, and vendors to resolve complex issues, support maintenance activities, and execute emergency response protocols.\nProcess service and change requests by completing required documentation in accordance with procedures for new users, terminated users, and departmental or organizational changes.\nEnsure all support services are delivered in alignment with defined Service Level Agreements (SLAs)\nRequired Skills:\nDegree in a technical field strongly preferred, but not required\nMinimum of one year of experience in IT support, help desk functions, or a related technical role, ideally in an MSP setting.\nEngineer-level or Vendor certification preferred (i.e. MCSE, CCNP, MCITP)\nBasic understanding of networking/troubleshooting\nTech-savvy with an ability to quickly learn new technical concepts and skills \nHighly developed customer service skill set\nStrong technical knowledge of various systems, software, and hardware (including troubleshooting and setup) using RMM and other dashboard tools\nMust be able to communicate effectively, both verbally and in writing, with a broad range of individuals at all levels. \nResourceful in getting things done, self-starter, productive working independently or collaboratively - ours is a fast-paced entrepreneurial environment with performance expectations and deadlines \nInquisitiveness and an eagerness to learn new technologies and apply concepts to real-world problems \nWhy IP Pathways?\nIP Pathways is an expert provider of hybrid IT solutions for small, medium, and enterprise companies by delivering world-class engineering services supported by high-touch customer service. Here are just some of the great reasons to work at IP Pathways:\nCompetitive benefits package: Comprehensive healthcare, 100% company-paid disability and life insurance, and a 401(k) with company match.\nWork/life balance: IP Pathways believes in enabling families to be families. We proudly offer flexible and accommodating work schedules to meet your family’s needs and obligations.\nOngoing training: Looking for a company that will consistently invest in developing your skills? IP Pathways will help you continue your educational pursuits and provide opportunities to become certified in some of the most sought-after technologies.\nNext Steps\nReady to help shape our team and be part of a company that turns IT into a strategic asset? Apply now to join IP Pathways and help us continue Guiding IT Forward™.\nSponsorship/Relocation\nApplicants must be authorized to work in the United States on a full-time basis. 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