{"id":2594488,"url":"https://alion.io/job/ip-tribe-private-operations-lead-senior-service-deliverymanager","title":"Operations Lead / Senior Service DeliveryManager","company":{"id":3808223,"name":"Ip-Tribe (Private)","domain":"ip-tribe.com","url":"https://alion.io/company/ip-tribe-private","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7500,"max":8500,"currency":"SGD","period":"month","gross":true,"usd_annual":79332},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Role Overview\nThe Operations Lead / Senior Service Delivery Manager strengthens operational governance and oversight across day-to-dayservice delivery and incident management. This role provides the strategicmanagement bandwidth required to support expanding project volumes, systemenhancements, and business growth, while ensuring seamless service continuityand executive stakeholder engagement.\n\nResponsibilities\nOperational Leadership & Governance\nDirect, mentor, and align the IT Operations team to ensure high performance and operational excellence.\nEstablish and maintain robust operational governance frameworks, standard operating procedures, and business continuity plans for critical management functions.\nPartner with executive leadership to optimize capacity, support expanding change requests, and provide management bandwidth for strategic business growth.\nService Delivery & Performance Management\nMonitor service performance against contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), driving continuous quality improvements.\nPrepare and present service reports, operational updates, and strategic recommendations directly to internal executive management and client CxO-level stakeholders.\nConduct resource allocation and operational planning to balance team capacity and optimize service coverage.\nIncident Management & Operations\nOversee day-to-day incident management processes to guarantee prompt resolution and minimize business impact.\nDrive post-incident reviews by validating Root Cause Analyses (RCAs), tracking lessons learned, and implementing systemic preventive measures.\nCoordinate planned maintenance for critical customer services to mitigate risk and prevent disruption.\nStakeholder & Vendor Management\nManage proactive customer communications across the entire service lifecycle, maintaining clear updates and engagement.\nSupervise third-party vendors and service partners to ensure strict adherence to operational standards and SLAs.\nCandidate Requirements\nQualifications & Experience\nMinimum 10 years of experience in Telecom IT, with demonstrated expertise in either OSS (Operations Support Systems) or BSS (Business Support Systems).\nProven track record of managing IT Operations teams and delivering operational presentations to client and internal CxO-level executives.\nDeep expertise in SLAs, KPIs, service reviews, and resource planning. ITIL certification or practical ITIL-based service improvement experience is preferred.\nWilling and available to travel regionally on short notice.\nSkills\nBusiness Presentation Delivery, Mentoring, Standard Operating Procedures, ITIL Certified, Service Level Agreement Management, It Operations Strategy, develop strategic recommendations, Senior Executive Leadership, governance framework, Service Level Agreement, Travel Requirements, Client Reviews, Continuous Quality Improvement, Team Problem Solving, Itil Service Management, Organisational Leadership","description_format":"text","description_chars":2969,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-15T06:29:00Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.81,"p_room":0.9,"age_days":18,"expected_fill_days":28,"reasons":["seen:18","win:mid"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":79332,"is_top_pay":false},"html_url":"https://alion.io/job/ip-tribe-private-operations-lead-senior-service-deliverymanager","json_url":"https://alion.io/job/ip-tribe-private-operations-lead-senior-service-deliverymanager.json","meta":{"generated_at":"2026-11-02T13:20:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3808223},"rest":"https://alion.io/mcp/rest/get_company?id=3808223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fip-tribe-private-operations-lead-senior-service-deliverymanager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fip-tribe-private-operations-lead-senior-service-deliverymanager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fip-tribe-private-operations-lead-senior-service-deliverymanager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ip-tribe-private-operations-lead-senior-service-deliverymanager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fip-tribe-private-operations-lead-senior-service-deliverymanager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2594488}},{"tool":"search_jobs","arguments":{"company":"ip-tribe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2594488},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}