{"id":1910960,"url":"https://alion.io/job/ipg-customer-sales-support-rep-","title":"Customer Sales Support Rep.","company":{"id":2347384,"name":"IPG","domain":"itape.com","url":"https://alion.io/company/itape","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":98,"open_postings":105,"ghost_share":0,"stale_share":0.095,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":133000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2720},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-05T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T14:11:39Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":84},"description":"Position Description\nTitle: Customer Sales Support Representative \nDepartment: Customer Service\nImmediate Supervisor: Customer Service Manager or Supervisor\nStatus: Non-exempt Hourly Professional \nPosition Purpose: Lead customer contact for all aspects of daily order transactions. Responsible for all aspects of daily order transactions between IPG’s Protective Packaging Customers and Operations, for soliciting orders from existing customers, managing truck fill rates, and addressing customer complaints. Will be responsible for following all of IPG policies and procedures in Customer Service.\n\nPrinciple Accountabilities\nCustomer Order Management\nRespond to customer inquiries in a timely manner maintaining a professional demeanor via e-mail or phone.\nProcess product orders, sample orders and literature requests as requested by the customer. \nProactively communicate order status to external customers utilizing open order report addressing back orders, and late shipments. \nWork with sales, product and price management to resolve order pricing issues. Provide customers timely and accurate pricing information.\nExpedite orders and sample orders as needed, according to IPG policy and system. \nOffer substitutions where appropriate.\nVerify order entry accuracy utilizing checklist. \nWork with sales and operations to identify solutions to address operations and customer’s needs. \nProactively communicate with shipping or logistics provider to obtain delivery status, pro numbers, and POD’s on behalf of customers.\nMonitor OTIF and open orders reports to ensure we meet confirmed delivery dates. Communicate misses so corrective action can be taken.\nCommunicate to sales; quote requests, price changes, canceled orders, order changes, late orders, and intel shared by customer.\nExisting Customer Order Solicitation\nResponsible for building and maintaining relationships with customers by providing help/advice and potential solutions to existing customers.\nActively implements our outbound call plan to existing customers to solicit orders.\nWeekly customer activity analysis of order history, open orders and status reports. Utilize this information to improve customer satisfaction and increase IPG revenue.\nDaily proactive communication with internal and external customers to monitor their satisfaction with regard to service and their individual, specific needs.\nAnalyze customer’s sales trends in conjunction with sales by utilizing WebFocus reporting as well as knowledge of ordering patterns. \nProactively follow up with customers on sample orders. Determine if sample addressed customer’s need or if another product would be a better solution. Solicit orders.\nAttend sales calls as required.\nTruck Fill Rates\nSolicit orders from customers to fill pool trucks.\nProactively contact customers to get pool truck orders in day before pool truck cut-off.\nReview order cube and dollar value vs. our T&C’s and proactively notify customers when orders do not meet our T&C’s\nComplaint Processing and Follow Up\nProcess claims and complaints as needed; supply all pertinent information as required by the published Terms and Conditions.\nUtilize Footprints report to follow up with operations, claims processing and sales to close out claims.\nResolves customer issues, involving manager as necessary.\nProvides follow up and corrective action on issues raised by the customer. \nProactively communicates problems to department staff and keep management and key parties informed until resolved.\nContinuous Improvement\nGain knowledge of IPG technical services, EDI, and encourage customer usage when applicable.\nAttend and complete in-house and/or professional training as required. \nBe familiar with the use of the AS400 and PC’s. Understand the basic concepts of IPG’s Operations and supply chain systems and how they manage the flow of material.\nOther Responsibilities\nAchieve pre-agreed upon KPI and Quality Scorecard based on PMTA. \nProvide excellent communication etiquette with active listening skills.\nFollow all company policies and procedures.\nAdhere to All Customer Service Core Values.\nKeep Customer master database updated. \nEnsure information in AS400 and sales automation are the same.\nProvides general support to the sales team.\nPerform other duties as required.\n\nEssential Skills and Experience\nHigh School Diploma required; Associate’s Degree in business or related field (preferred)\n3-5 years Customer Service experience, or related field experience \nKnowledge of Packaging Industry a plus\nExperienced in Microsoft Office, specifically Excel and Word. \nAS400 Experience (preferred)\nStrong Math Skills\nExcellent communication etiquette with active listening skills.\nMust be personable, have a passion for people and providing excellent Customer Service.\nMust be detail orientated, results driven and conscientious.\nAbility to multi-task and work in fast paced environment.\nMust be a team player.","description_format":"text","description_chars":4914,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-05T14:35:20Z"},{"event":"close","at":"2026-10-14T19:09:51Z"},{"event":"reopen","at":"2026-10-20T05:55:00Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.468,"p_room":0.28,"age_days":84,"expected_fill_days":32,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ipg-customer-sales-support-rep-","json_url":"https://alion.io/job/ipg-customer-sales-support-rep-.json","meta":{"generated_at":"2026-10-28T15:25:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20914,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2347384},"rest":"https://alion.io/mcp/rest/get_company?id=2347384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fipg-customer-sales-support-rep-"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fipg-customer-sales-support-rep-"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fipg-customer-sales-support-rep-"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ipg-customer-sales-support-rep-\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fipg-customer-sales-support-rep-"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1910960}},{"tool":"search_jobs","arguments":{"company":"itape.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1910960},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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