{"id":1910886,"url":"https://alion.io/job/ipg-field-service-technician","title":"Field Service Technician","company":{"id":2347384,"name":"IPG","domain":"itape.com","url":"https://alion.io/company/itape","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":14494},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-25T04:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T11:11:36Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Position Description\nTitle: Field Service Technician \nDepartment: Field Service\nImmediate Supervisor: Field Service Manager\nStatus: Non-Exempt Hourly \nPosition Purpose: As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.\n\nPrinciple Accountabilities\nDevelop and maintain expert knowledge of all IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities. Clearly communicate product value and service recommendations to customers during site visits.\nPerform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment. Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation. Provide on-the-job training to customer maintenance teams as needed.\nEstablish, schedule, and execute Preventive Maintenance (PM) programs for assigned end-user accounts to ensure equipment reliability and minimize downtime.\nAssist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. Document issues, report unusual performance concerns, and provide feedback for product improvement.\nFollow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.\nPerform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site.\nSupport Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned.\nPerform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits.\nEssential Skills and Experience\nHigh School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered.\nWorking knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites.\nBasic mechanical skills with the ability to disassemble, repair, and reassemble components safely.\nExperience in packaging automation systems is preferred.\nExperience using PC applications, including Microsoft Office Suite, for documentation and reporting.\nProficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters).\nStrong communication skills with the ability to explain technical issues to non-technical individuals.\nAbility to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings. \nStrong customer service, organization, and problem-solving abilities.\nDemonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs.\nCapability to make real-time decisions, evaluate equipment conditions, and provide accurate technical assessments.\nCommitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment.\nAbility to travel frequently, including overnight travel, by car or air, averaging 30% of the work week.\nMust hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel.\nFlexibility to work extended hours, weekends, or holidays based on customer needs.\nAbility to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs.\nAbility to bend, squat, walk, stand, and sit for prolonged periods while performing field service work.","description_format":"text","description_chars":4096,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Manufacturing","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-05T14:35:20Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.675,"p_room":1,"age_days":17,"expected_fill_days":76,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ipg-field-service-technician","json_url":"https://alion.io/job/ipg-field-service-technician.json","meta":{"generated_at":"2026-10-12T16:27:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2347384},"rest":"https://alion.io/mcp/rest/get_company?id=2347384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fipg-field-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fipg-field-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fipg-field-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ipg-field-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fipg-field-service-technician"}]}