{"id":2899733,"url":"https://alion.io/job/ipg-manager-customer-sales-support","title":"Manager, Customer Sales Support","company":{"id":2347384,"name":"IPG","domain":"itape.com","url":"https://alion.io/company/itape","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":98,"open_postings":100,"ghost_share":0,"stale_share":0.09,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4123},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T11:17:27Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Position Description\nTitle: Customer Sales Support Manager\nDepartment: Protective Operations\nLocation: Hybrid near Chicago, Atlanta or Corona\nImmediate Supervisor: VP Operations Protective \nStatus: Exempt Salaried\nPosition Purpose: Lead the Customer Sales Support function to deliver accurate, responsive, and proactive support throughout the customer order lifecycle. Establish team priorities and service standards; develop employees; monitor quality, productivity, and customer experience; resolve escalated issues; and partner across functions to improve service, efficiency, and business results.\n\nPrincipal Accountabilities\nLead, coach, and develop the Customer Sales Support team; establish priorities, service expectations, workload coverage, performance goals, and accountability.\nRecruit, onboard, train, and retain team members; provide ongoing feedback, performance management, cross-training, and development support.\nEnsure accurate, timely, and proactive support across the customer order lifecycle, including orders, pricing, product availability, delivery status, invoicing questions, claims, returns, and customer follow-up.\nServe as the escalation point for complex customer concerns; coordinate cross-functional resources, communicate status, and drive timely resolution.\nPartner closely with plant locations to ensure Customer Sales Support receives timely, accurate information regarding production, inventory, order status, quality, and delivery commitments needed to communicate effectively with customers.\n Collaborate with plant leadership and operational teams to investigate customer issues, identify root causes, develop practical solutions, and prevent recurrence.\nBuild strong partnerships with Sales, Supply Chain, Logistics, Pricing, Finance, Accounting, and other functions to resolve constraints and deliver a consistent customer experience.\nMonitor service levels, order accuracy, backlog, claims, response time, customer feedback, and other relevant measures; use trends and operational data to identify risks and improvement opportunities.\nEnsure adherence to established policies, procedures, approval limits, internal controls, customer-specific requirements, and data-quality standards.\nLead continuous-improvement efforts that simplify workflows, standardize practices, strengthen systems and reporting, and improve service, quality, productivity, and cost.\nSupport customer implementations, account transitions, and product, pricing, process, or system changes that affect order management and service delivery.\nRepresent Customer Sales Support in business reviews and cross-functional initiatives; communicate operational performance, risks, recommendations, and action plans to stakeholders and leadership.\nPerform other related duties and responsibilities as assigned.\n\nEssential Skills and Experience\nHigh school diploma or equivalent required; bachelor’s degree in business, supply chain, management, or a related field preferred.\n5+ years of progressive customer service, customer sales support, order management, or related experience, including at least two years in a supervisory, team lead, or people-management role. Equivalent combinations of education and experience may be considered.\nExperience in manufacturing, packaging, industrial products, distribution, or another complex business-to-business order environment strongly preferred.\nDemonstrated ability to lead, coach, develop, and hold employees accountable while building a positive team culture.\nStrong customer orientation, judgment, negotiation, de-escalation, and problem-solving skills.\nAbility to analyze operational data, identify trends and root causes, and translate findings into practical actions.\nKnowledge of order-to-cash processes, including order entry, pricing, fulfillment, logistics, invoicing, claims, returns, and customer master data.\nProficiency with Microsoft Office, especially Excel, Word, Outlook, Teams, and PowerPoint; experience with ERP, CRM, EDI, reporting, or workflow systems preferred.\nExcellent written, verbal, interpersonal, presentation, and cross-functional collaboration skills.\nAbility to organize and manage multiple priorities in a fast-paced environment without sacrificing accuracy, responsiveness, or follow-through.\nAbility to handle confidential information and exercise sound business judgment.\nPhysical Effort and Working Environment\nPrimarily office-based work performed in a remote, hybrid, or plant-office environment, depending on business needs.\nRegular use of a computer, telephone, and video-conferencing tools; prolonged periods of sitting and screen work may be required.\nAbility to travel to company, customer, or other business locations as needed.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.","description_format":"text","description_chars":4855,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-20T05:55:00Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":15,"expected_fill_days":32,"reasons":["conf:3","win:mid","comp:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/ipg-manager-customer-sales-support","json_url":"https://alion.io/job/ipg-manager-customer-sales-support.json","meta":{"generated_at":"2026-10-29T13:44:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20623,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2347384},"rest":"https://alion.io/mcp/rest/get_company?id=2347384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fipg-manager-customer-sales-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fipg-manager-customer-sales-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fipg-manager-customer-sales-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ipg-manager-customer-sales-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fipg-manager-customer-sales-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2899733}},{"tool":"search_jobs","arguments":{"company":"itape.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2899733},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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