{"id":3647834,"url":"https://alion.io/job/ipg-service-center-coordinator","title":"Service Center Coordinator","company":{"id":2347384,"name":"IPG","domain":"itape.com","url":"https://alion.io/company/itape","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":97,"open_postings":90,"ghost_share":0,"stale_share":0.133,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bardstown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-02T06:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T00:54:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Description\nTitle: Service Center Coordinator \nDepartment: Bardstown Field Service \nReports To: Service Center Supervisor\nStatus: Non-Exempt Hourly Professional \nPosition Purpose: The Service Center Coordinator is responsible for supporting the daily operations of the Bardstown Service Center through inventory management, customer order processing, service parts coordination, system administration, and general administrative support. This position serves as a key liaison between customers, field service technicians, vendors, and internal departments to ensure efficient service delivery, accurate inventory control, and seamless operational execution.\n The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced service environment while maintaining a strong focus on customer service and operational excellence.\n\nPrinciple Accountabilities\nService Operations Support\nCoordinate daily administrative activities supporting the Bardstown Service Center.\nServe as a primary point of contact for service technicians regarding parts availability, order status, inventory inquiries, and operational support.\nAssist with scheduling and coordination of service-related activities as needed.\nMaintain organized service center records, files, and documentation.\nSupport continuous improvement initiatives that enhance service center efficiency and effectiveness.\nInventory Management\nMaintain accurate inventory records and perform regular inventory cycle counts.\nMonitor inventory levels and initiate replenishment activities to maintain adequate stock.\nReceive, inspect, and process incoming inventory, service parts, and equipment shipments.\nCoordinate outbound shipments of parts, equipment, and refurbished components.\nInvestigate and resolve inventory discrepancies.\nEnsure proper inventory transactions are completed in company systems.\nOrder Processing and Systems Administration\nProcess customer orders and service-related transactions within business systems.\nMaintain accurate customer, inventory, pricing, and product information within Dynamics 365 and other operating systems.\nSupport order fulfillment activities by verifying inventory availability, shipping information, and documentation.\nMonitor open orders and communicate status updates to internal and external stakeholders.\nGenerate and distribute operational reports as required.\nParts and Vendor Coordination\nCoordinate purchasing activities for inventory and service-related materials.\nCommunicate with vendors regarding order status, delivery schedules, shortages, and product availability.\nTrack and expedite critical parts and materials to support customer requirements.\nAssist in evaluating inventory levels and ordering patterns to minimize disruptions and excess inventory.\nCustomer Service and Administrative Support\nRespond to customer inquiries regarding order status, parts availability, and shipping information.\nCoordinate resolution of service-related administrative issues.\nPrepare correspondence, reports, spreadsheets, and documentation related to service center operations.\nAssist with processing invoices, packing slips, shipping documentation, and related records.\nSupport departmental projects and other administrative initiatives as assigned.\nRelated tasks as requested by supervisor\n\nEssential Skills and Experience\nAssociate degree in Business Administration, Supply Chain Management, Operations, or a related field preferred.\nHigh school diploma or equivalent required.\nMinimum of 3 years of experience in customer service, inventory control, service operations, administration, or a related business environment.\nExperience supporting service organizations, distribution operations, manufacturing, or parts management preferred.\nStrong organizational and multitasking abilities.\nExcellent verbal and written communication skills.\nStrong attention to detail and accuracy.\nProficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.\nExperience with ERP systems such as Dynamics 365, AS400, or similar business systems preferred.\nAbility to analyze data and prepare reports.\nStrong problem-solving and customer service skills.\nAbility to work independently and collaboratively across departments.\nAbility to sit, stand, walk, bend, and reach throughout the workday.\nOccasionally lift and move materials 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