{"id":3495042,"url":"https://alion.io/job/ipg-sr-customer-success-representative","title":"Sr. Customer Success Representative","company":{"id":2347384,"name":"IPG","domain":"itape.com","url":"https://alion.io/company/itape","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":98,"open_postings":98,"ghost_share":0,"stale_share":0.092,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sarasota, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T04:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T21:46:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Position Purpose: The Customer Success Representative will report into the Manager of Corporate Accounts -- E-Fulfillment is assigned to support one or more Business Development Manager(s). This position will serve as a key member of the sales team. The primary mission of this position is to aid in supporting the account through engagement with key members of the category team along with iSCHOC (procurement operations). The incumbent will be responsible for ensuring supplier scorecard goals are achieved, driving launch schedules for systems installs, and providing print campaign support globally for WAT. This role will be the key liaison internally between sales and supply chain, as well and will require a strong supply chain background for success.\n\nPrinciple Accountabilities\nCollaborate with Business Development Managers on outreach strategy to increase customer engagement, drive volume and maintain high levels of customer retainment.\nDevelop and track metrics related to supplier scorecard and drive the cross-functional team to improve to meet stated goals\nDevelop and track metrics for customer scorecard and work in concert with the customer to achieve desired results\nTrack order patterns and define key analytics related to sales to aid sales team in better defining forecasts\nDevelop launch schedules based on site awards for systems business installs and work cross-functionally with the internal team to ensure projects are on track\nKey liaison between customer marketing and internal resources for global print campaigns\nDevelop plans between supply chain and sales to drive more products into bundled shipments\nProvide superior customer support through email, telephone communication, and occasional personal visits to plant-level decision-makers of assigned corporate accounts.\nDevelop expertise in all IPG products and programs and be proficient in explaining the benefits and functionality of each solution.\nMaintain sound data within CRM and provide pertinent reporting as requested by the customer or Business Development Manager.\nAct as the point person on assisting the Business Development Managers with implementation of new corporate account programs. Ensure compliance of corporate account initiatives.\nWork proactively with customer service and the pricing team to resolve any outstanding issues within 24 hours.\n\nEssential Skills and Experience\nBachelor’s degree in Business Administration, Marketing or related Field from an accredited institution.\nDemonstrated leadership ability that can get results through collaboration with others.\nSupply chain experience\nProject development and planning skills to drive short-term and long-term goals.\nAbility to organize and manage multiple priorities.\nAbility to deploy specific sales or systems sellers into a given situation.\nProblem analysis and problem resolution at a functional level.\nAccount based employee training and development.\nStrong customer orientation.\nExcellent interpersonal and communication skills including presentation skills.\nHigh energy individual and self-motivated contributor that can also participate as a team member.\nCommitment to company values.\nHighly skilled with CRM usage and Sales Tracking.\nProficient in Microsoft Office.\nProfessional appearance and behavior while representing IPG.","description_format":"text","description_chars":3302,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-30T01:05:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/ipg-sr-customer-success-representative","json_url":"https://alion.io/job/ipg-sr-customer-success-representative.json","meta":{"generated_at":"2026-11-01T00:51:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2347384},"rest":"https://alion.io/mcp/rest/get_company?id=2347384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fipg-sr-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fipg-sr-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fipg-sr-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ipg-sr-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fipg-sr-customer-success-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3495042}},{"tool":"search_jobs","arguments":{"company":"itape.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3495042},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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