{"id":3565750,"url":"https://alion.io/job/ipivot-technical-support-engineer-oracle-vbcs","title":"Technical Support Engineer - Oracle 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Oracle Fusion SaaS extensions.\n\nThe role focuses on technical troubleshooting, application maintenance, defect resolution, minor enhancements, integrations, and deployment support.\n\nThe ideal candidate will have hands-on experience with VBCS, Visual Builder Studio (VB Studio), JavaScript, Oracle JET, and REST APIs in an enterprise production environment.\n\nKey Responsibilities :\n\n- Provide L2/L3 technical support for Oracle VBCS applications and related Oracle Cloud PaaS solutions.\n\n- Troubleshoot JavaScript errors, UI defects, page-rendering issues, application failures, and performance bottlenecks.\n\n- Maintain and troubleshoot VBCS components, including Business Objects, Service Connections, Page Flows, Action Chains, and Variables.\n\n- Support Oracle Fusion SaaS extensions and validate compatibility with Redwood-aligned user experiences and Oracle JET components.\n\n- Investigate REST API failures, authentication issues, JSON payload errors, and connectivity problems between Oracle Cloud applications and external services.\n\n- Develop and maintain minor enhancements and defect fixes using JavaScript, HTML5, CSS3, and Oracle JET.\n\n- Support Git-based version control, CI/CD pipelines, VB Studio deployments, and application migration across environments.\n\n- Coordinate with Oracle Integration Cloud (OIC) and integration teams to troubleshoot service connectivity and integration-related issues.\n\n- Conduct root cause analysis (RCA), manage incidents, and implement corrective and preventive actions for recurring defects.\n\n- Support Oracle quarterly updates, regression testing, and application compatibility validation.\n\n- Maintain technical documentation, deployment records, incident reports, and support procedures.\n\n- Collaborate with functional consultants, integration developers, and business stakeholders to restore service and deliver application improvements.\n\nMandatory Skills & Experience :\n\n- Hands-on experience with Oracle Visual Builder Cloud Service (VBCS) and Visual Builder Studio (VB Studio).\n\n- Strong knowledge of JavaScript, HTML5, CSS3, and Oracle JET.\n\n- Experience developing, maintaining, and troubleshooting Oracle Fusion SaaS extensions and Oracle PaaS applications.\n\n- Understanding of Oracle Fusion APIs, OAuth, and REST/SOAP services.\n\n- Working knowledge of Oracle Integration Cloud (OIC) and external service integrations.\n\n- Proven L2/L3 AMS or production support experience, including incident management, defect analysis, RCA, and technical troubleshooting.\n\nPreferred Qualifications :\n\n- Experience supporting Redwood UX and Oracle Fusion Cloud application extensions.\n\n- Knowledge of application performance optimization and browser-based debugging.\n\n- Exposure to automated deployment and environment migration practices.\n\n- Familiarity with Oracle Cloud quarterly release cycles and regression testing.\n\n- Strong analytical, problem-solving, communication, and documentation 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