{"id":1548202,"url":"https://alion.io/job/iprint-express-customer-service-assistant","title":"CUSTOMER SERVICE ASSISTANT","company":{"id":3845226,"name":"Iprint Express","domain":"iprint.express","url":"https://alion.io/company/iprint-express","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2000,"max":3000,"currency":"SGD","period":"month","gross":true,"usd_annual":28200},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-30T22:00:01Z","employer_posted_date":null,"last_verified_at":"2026-09-30T22:00:01Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service AssistantWe are looking for a responsible and organised Customer Service Assistant to support our team in handling customer enquiries and daily administrative tasks.\nJob Responsibilities\nHandle customer enquiries via email, WhatsApp and phone calls.\nFollow up with customers on enquiries and ongoing matters.\nAssist with quotations, invoices and general documentation.\nProvide administrative and coordination support to the team.\nKeep track of pending matters and ensure timely follow-up.\nPerform other customer service and administrative duties as required.\nRequirements\nGood spoken and written English and Mandarin\nComfortable communicating with customers by phone, WhatsApp and email.\nOrganised, responsible and detail-oriented.\nAble to multitask and follow up independently.\nBasic Microsoft Office and computer skills.\nCustomer service or administrative experience preferred.\nTraining will be provided.\n\nWorking Hours\nMonday to Friday: 9:30am to 6:30pm\nSaturday: 9:30am to 1:30pm\nSkills\nteam administration, Customer Followup, Detail Oriented, Written English, Well Organised, Preparing Invoices, Office Skills, Service follow-ups, Multitasking, WhatsApp, Administrative Experience, Customer Service, Quotations, Handle Customer Enquires, chat with customers","description_format":"text","description_chars":1279,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T22:00:01Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":28200,"is_top_pay":false},"html_url":"https://alion.io/job/iprint-express-customer-service-assistant","json_url":"https://alion.io/job/iprint-express-customer-service-assistant.json","meta":{"generated_at":"2026-10-01T17:50:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":28,"day_limit":5000,"remaining_today":4972,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}