{"id":3077063,"url":"https://alion.io/job/ips-corporation-customer-service-manager","title":"Customer Service Manager","company":{"id":2505791,"name":"IPS Corporation","domain":"ipscorp.com","url":"https://alion.io/company/ipscorp","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6902},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:04:03Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T09:39:26Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Title: Customer Service Manager\nLocation: Jiaxing, Zhejiang, China\nAbout the Company:\nIPS Corporation is a global, market-leading provider of Water and Flow Management Solutions and Specialty Adhesives Solutions for applications where failure is not an option. Founded in 1954 in Los Angeles, CA, IPS began by producing clear cements for laminating acrylic sheet for aircraft canopies. We were first to produce reliable cement for use with PVC, CPVC, and ABS pipe and fittings, and first to introduce plastic recessed washing machine and ice maker outlet boxes. Since then, we have expanded our offering to more than 10,000+ products and solutions across multiple fast-growth industries such as residential and commercial construction, irrigation, pool & spa, marine or industrial manufacturing.\nToday our industry leading products are proudly manufactured at facilities throughout the world and available through a nationwide network of customer-focused distributors. We offer premium brands, world-class customer service, seamless processes, and a global supply chain. IPS, through its three operating companies, operates 13 manufacturing plants in the US,\nEurope and China supporting sales to over 85 countries.\nIPS Corporation is a portfolio company that is part of Centerbridge Partners. Centerbridge Partners, L.P. is a private investment management firm employing a flexible approach across investment disciplines - private equity, private credit and real estate - in an effort to develop the most attractive opportunities for its investors. The Firm was founded in 2005 and has\napproximately $36 billion in capital under management with offices in New York and London. Centerbridge is dedicated to partnering with world-class management teams across targeted industry sectors and geographies. For more information, please visit www.centerbridge.com.\nAbout the Role:\nWe operate an automated manufacturing plant and R&D center in Jiaxing, China, with well-developed sales network covering key Asia-Pacific markets. To accelerate our regional expansion, we are seeking outstanding business talents to explore new growth opportunities across APAC.\nKey Responsibilities\nTeam Management & Task AllocationEstablish customer service SOPs, oversee two divisions' customer service, and allocate responsibilities.\nProvide guidance, training, and performance reviews to improve team efficiency.\nPractical operation on the front lines of customer service.\n\nEnd-to-End Order Management & Delivery CoordinationManage full lifecycle of order processing for two divisions.\nCoordinate with teams of production, warehousing, and logistics;\nTrack logistics for on-time delivery.\n\nCustomer Complaint & Abnormal Issue ResolutionHandle customer inquiries, delays, and complaints.\nCoordinate teams to identify causes and solutions.\nProactively update customers to minimize risks and sustain partnerships.\n\nAdministrative Support for Business TeamsSupport teams with sample preparation, packing, and dispatch with tracking.\nCollect and file customer data in a unified system.\nScreen online inquiries, distribute leads to sales, and maintain records for follow-up.\n\nDaily Customer Relationship Management & Feedback CollectionAddress key customers' daily needs. Regularly collect feedback and submit summaries to teams.\nDrive optimization of workflows and services.\n\nDocument Filing, Data Analysis & ReportingStandardize filing of business records.\nCompile regular reports on KPIs like on-time delivery rate, complaints, and inquiry conversion rate.\n\nCross-department Collaboration & Process OptimizationCommunicate with cross-department teams to streamline collaboration on delivery, reconciliation, payment, and after-sales.\nIdentify workflow bottlenecks and implement improvements.\n\nQualifications\nCollege diploma or above. Preferred majors: Business Administration, Supply Chain Management or related.\n3+ years manufacturing customer service experience with team management. Capable of balancing operations and supervision.\nExperience in adhesives, chemicals, or related industries preferred.\nKnowledge of full-cycle industrial customer service. Proficient in order processing, coordination, logistics, and complaint resolution. Able to handle frontline tasks independently.\nStrong team management skills. Skilled in allocation, appraisal, coaching, and establishing SOPs.\nExcellent communication skills for internal coordination and external customer relations.\nStrong problem-solving skills, able to handle urgent issues such as delivery delays and quality disputes efficiently.\nSkilled in information sorting and data classification, proficient in maintaining customer databases.\nMeticulous and detail-oriented with strong data literacy, able to independently compile and analyze operation reports.\nAble to work under high pressure; customer-oriented and well-organized.\nFluent English for daily business communication.\nProficient in MS Office suite and ERP systems; hands-on experience with E1 is preferred.\nWhat We Offer\nGlobal corporate platform with international cross-functional teams.\nClear career growth paths.\nSystematic training programs.\nCompetitive remuneration package.","description_format":"text","description_chars":5175,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Network Security"],"lifecycle":[{"event":"open","at":"2026-10-22T11:04:03Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.683,"p_room":0.473,"age_days":6,"expected_fill_days":4,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/ips-corporation-customer-service-manager","json_url":"https://alion.io/job/ips-corporation-customer-service-manager.json","meta":{"generated_at":"2026-10-29T12:31:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18822,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2505791},"rest":"https://alion.io/mcp/rest/get_company?id=2505791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fips-corporation-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fips-corporation-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fips-corporation-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ips-corporation-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fips-corporation-customer-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3077063}},{"tool":"search_jobs","arguments":{"company":"ipscorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3077063},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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