{"id":1803756,"url":"https://alion.io/job/ips-egypt-technical-support-specialist","title":"Technical Support Specialist","company":{"id":3882268,"name":"IPS","domain":"ips-egypt.com","url":"https://alion.io/company/ips-egypt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-27T16:53:49Z","employer_posted_date":null,"last_verified_at":"2026-09-27T16:53:49Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Responsible for understanding business needs of the customer to deliver high quality, technology based business solutions.\n\nProvides technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.\n\nUnderstand, capture and communicate business direction, challenges and requirements.\n\nPlan and execute tasks / initiatives.\n\nParticipate in solution discussion. Evaluate and propose solution approaches.\n\nHands on technical implementation will be required.\n\nIT solution implementation and conduct periodic implementation reviews.\n\nTest all solution aspects including, but not limited to acceptance, security, performance, integration.\n\nSupport work required to successfully pass through all relevant project gates.\n\nDeliver business solutions that include technology implementations and/or adaptations.\n\nCarry out phone / remote / visit incident support and manage end user expectations.\n\nStrong troubleshooting skills; ability to identify patterns and generate ideas\n\nKeep abreast of latest trends in technology, industry and corresponding business domain.\n\nRequirements\nRequirements:\n2 years minimum experience in IT related career\n\nMaximum age 27\n\nGood knowledge of installing and managing Microsoft Windows Server (2012/2008) and Windows Client (10 / 7).\n\nGood knowledge of Active Directory, Windows group policy and domain workflow.\n\nGood Knowledge of networking (Switching, Routing, DNS, DHCP, VPN, network protocols). CCNA certified is an advantage.\n\nBasic knowledge of handling Virtual Machines and installations (ex.: VMware Workstation or VMware Esxi…etc.)\n\nBasic knowledge of Network Firewall is an advantage \n\nGood Knowledge of English (Write / Read / Oral) is a must\n\nKey Skills:\nOrganizational and planning skills\n\nAttention to details\n\nCommunication skills\n\nContinuous improvement and Innovation\n\nAnalysis and Problem Solving\n\nAccountability\n\nFlexibility\n\nStress tolerance","description_format":"text","description_chars":1969,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:32:45Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.68,"p_room":0.55,"age_days":27,"expected_fill_days":20,"reasons":["seen:27","win:tail","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/ips-egypt-technical-support-specialist","json_url":"https://alion.io/job/ips-egypt-technical-support-specialist.json","meta":{"generated_at":"2026-10-25T19:50:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882268},"rest":"https://alion.io/mcp/rest/get_company?id=3882268"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fips-egypt-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fips-egypt-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fips-egypt-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ips-egypt-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fips-egypt-technical-support-specialist"}]}