{"id":1207633,"url":"https://alion.io/job/ipsen-associate-director-omnichannel-capabilities-enablement","title":"Associate Director, Omnichannel Capabilities & Enablement","company":{"id":5773,"name":"Ipsen","domain":"ipsen.com","url":"https://alion.io/company/ipsen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":32,"ghost_share":0,"stale_share":0.656,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":143000,"max":210000,"currency":"USD","period":"year","gross":null,"usd_annual":210000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T23:53:02Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Title:\nAssociate Director, Omnichannel Capabilities & EnablementCompany:\nIpsen Biopharmaceuticals Inc.About Ipsen:\nIpsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.\nOur passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!\nFor more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.\nJob Description:\nThe Associate Director, Omnichannel Capabilities & Enablement is responsible for developing customer engagement strategies that enable successful brand launches while advancing omnichannel capabilities across the organization. This role partners closely with Brand, Marketing, Sales, Medical, Market Access, Commercial Operations, Analytics, and Digital teams to design integrated customer engagement approaches that drive launch readiness, customer adoption, and long-term brand growth.\nThis role serves as a strategic thought partner to launch teams, translating brand objectives into omnichannel engagement strategies, customer journeys, channel plans, and measurement frameworks. Beyond supporting individual launches, the role establishes and institutionalizes omnichannel best practices, standards, and ways of working that elevate customer engagement excellence across the enterprise.\nMain Responsibilities & Technical Competencies\nOmnichannel Capabilities Planning\nPartner with cross-functional brand teams to develop customer engagement strategies that support successful product launches.\nHelp translate brand objectives, customer insights, and market dynamics into integrated omnichannel engagement plans, and lead roadmap planning and pull-through of omnichannel engagement capabilities.\nWork with brand teams and agency partners to design engagement approaches across customer segments, channels, and stages of the customer journey.\nEnsure omnichannel strategies align with launch objectives, customer needs, and commercial priorities.\nIdentify opportunities to leverage innovation, personalization, and data-driven engagement to accelerate adoption.\nCustomer Engagement Design\nPartner with brand teams to design customer journey and engagement frameworks that create seamless experiences across personal and non-personal channels.\nWork with brand teams and agency partners to align Business Operations standards and capability roadmaps, and consult on ways to optimize interactions across field, digital, media, CRM, events, and emerging engagement channels.\nIncorporate customer insights, behavioral data, and analytics into engagement planning.\nChampion customer-centric approaches that improve experience and engagement effectiveness.\nLaunch Excellence & Capability Building\nEstablish repeatable launch planning methodologies, engagement frameworks, and omnichannel playbooks.\nCreate standards and best practices that can be scaled across future launches and brands.\nPartner with stakeholders to identify lessons learned and continuously improve launch approaches.\nSupport organizational readiness by embedding best practices, governance, and capability development.\nOmnichannel Innovation & Best Practices\nServe as a center of excellence for omnichannel engagement strategy and launch planning.\nMonitor industry trends, emerging technologies, and evolving customer expectations to inform future engagement models.\nLead initiatives to advance organizational omnichannel maturity and effectiveness.\nDrive adoption of innovative engagement approaches and measurement practices.\nMeasurement & Optimization\nDefine success metrics and performance indicators for launch engagement strategies.\nPartner with analytics teams to assess engagement effectiveness and customer response.\nApply insights and learnings to optimize launch performance and future engagement strategies.\nDevelop frameworks for continuous improvement and organizational learning.\nCross-Functional Leadership\nCollaborate closely with Brand Marketing, Sales, Medical Affairs, Market Access, Analytics, Commercial Operations, Digital, and Technology teams.\nFacilitate alignment among stakeholders and ensure engagement strategies are integrated across functions.\nInfluence decision-making through strategic recommendations, customer insights, and performance data.\nPresent strategies, recommendations, and outcomes to senior leadership.\nSuccess Measures\nSuccessful development and execution of a capability roadmap and scalable customer engagement architecture.\nGreater efficiency of omnichannel capabilities across brands through infrastructure reuse and reduced time to launch readiness.\nSuccessful implementation of next-best-action strategies and tactics, and use of closed-loop measurement modeling.\nIncreased effectiveness of omnichannel customer engagement programs.\nCreation and adoption of scalable launch and engagement best practices across brands.\nImproved organizational omnichannel maturity and capability development.\nStrong stakeholder satisfaction and cross-functional collaboration.\nContinuous improvement through measurement, insights, and application of launch learnings.\nKnowledge & Experience\nKnowledge & Experience (essential):\n12+ years of experience in omnichannel strategy, customer engagement capability building, martech platform orchestration, consent/privacy data management, customer segmentation, journey personalization, and omnichannel thought leadership across internal and external teams.\nExperience supporting pharmaceutical, biotechnology, healthcare, or other complex product launches.\nDemonstrated success leading cross-functional strategic initiatives.\nStrong understanding of customer engagement principles, customer journeys, and omnichannel ecosystems.\nExcellent communication, influence, and project management skills.\nKnowledge & Experience (preferred):\nExperience with martech and orchestration platforms, data and consent management, audience and segmentation operations, and building scalable capabilities or centers of excellence.\nExperience developing repeatable launch methodologies, engagement frameworks, omnichannel playbooks, and measurement practices.\nExperience partnering with brand teams, analytics, digital, technology, sales, medical, market access, and commercial operations stakeholders.\nEducation / Certifications (essential):\nBachelor's degree in Business, Marketing, Life Sciences, or a related field.\nEducation / Certifications (preferred):\nRelevant omnichannel, digital marketing, analytics, martech, or project management certifications.\nLanguage(s) (essential):\nFluent in English.\nAbility to Travel: up to 20%\nThe annual base salary range for this position is $143,000-$210,000.\nThis job is eligible to participate in our short-term incentives program.\nAt Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.\nThe pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills.\nWe are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. Ipsen is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.","description_format":"text","description_chars":9250,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Neurology & CNS Therapeutics","Rare Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-09-25T01:02:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.599,"p_room":0.9,"age_days":25,"expected_fill_days":43,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":210000,"is_top_pay":false},"html_url":"https://alion.io/job/ipsen-associate-director-omnichannel-capabilities-enablement","json_url":"https://alion.io/job/ipsen-associate-director-omnichannel-capabilities-enablement.json","meta":{"generated_at":"2026-10-20T03:51:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5773},"rest":"https://alion.io/mcp/rest/get_company?id=5773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fipsen-associate-director-omnichannel-capabilities-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fipsen-associate-director-omnichannel-capabilities-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fipsen-associate-director-omnichannel-capabilities-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ipsen-associate-director-omnichannel-capabilities-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fipsen-associate-director-omnichannel-capabilities-enablement"}]}