{"id":1886120,"url":"https://alion.io/job/ipsen-field-service-engineer-eastern-oh-western-pa","title":"Field Service Engineer - Eastern OH - Western PA","company":{"id":3887847,"name":"Ipsen","domain":"ipsen.de","url":"https://alion.io/company/ipsen-de","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T19:37:29Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-31T21:08:41Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Description\n Ipsen is a Drug Free Workplace\nWhy You'll Love Working With Us:\nWe believe great benefits shouldn't have to wait. That’s why we offer:\nDay-One Benefits - Enjoy our full benefits package starting your very first day-no waiting period required.\n 401(k) with Company Match - We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.\nPaid Time Off - Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.\nTuition Reimbursement - We support your growth. Advance your education and career with our tuition assistance program\n The Field Service Engineer role is a remote position servicing the Eastern OH and Western PA Area.Travel up to 90% of the time is required and must have a home base within the Eastern OH or Western PA Area.\nThis role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.\n\nSummary\nPlans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.\n Essential Duties and Responsibilities\nIdentify technical issues of heat treatment equipment at the customer site\nExecute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.\nDocument performed service jobs and record possible warranty claims\nIdentify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site\nIdentify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site\nAct as first point of contact for customers with existing service contracts\nPlan and schedule service jobs in coordination with the HUB Lead\nAccurately and timely record hours work and job assignments within the time & attendance system.\nAccurately and timely submit expense reports for review and approval.\nWorks safely and follows all Ipsen safety protocols and policies.\nRequirements\n Knowledge, Skills and Abilities\nPossess knowledge of the heat treatment industry\nPossess knowledge and ability to maintain heat treatment equipment\nVery good verbal and written communication skills (internal as well as external)\nHigh level of customer orientation and customer service mentality.\nPossess strong mechanical and electrical aptitude and skills.\nKnowledge of basic computer operations (EX: MS Office, ERP, CRM type systems)\nAbility to promote a professional appearance and represent Ipsen positively\nAbility to promote cross-selling opportunities\nPossess good problem solving and troubleshooting skills with hands-on mentality\nAbility to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred\nAbility to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy\nAbility to travel as required via automobile, airplane or other means.\nEducation and Experience\nHigh School Diploma or GED equivalent required\n5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program.\nExperience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus.\nPhysical/Visual/Mental/ Environmental Factors\nThe demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n1. Regularly required to stand; walk; use hands to finger dexterity, handle or feel objects.\n2. Regularly required to use close vision, hear and talk.\n3. Regularly required to reach with hands and arms\n4. Regularly required to lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds\n5. Frequently required to climb or balance; stoop, kneel, crouch, or crawl.\n6. Occasionally required to sit.\n7. May be assigned to locations with high level of noise.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":4742,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T02:32:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.582,"p_room":0.35,"age_days":29,"expected_fill_days":14,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/ipsen-field-service-engineer-eastern-oh-western-pa","json_url":"https://alion.io/job/ipsen-field-service-engineer-eastern-oh-western-pa.json","meta":{"generated_at":"2026-11-01T03:16:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5091,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3887847},"rest":"https://alion.io/mcp/rest/get_company?id=3887847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fipsen-field-service-engineer-eastern-oh-western-pa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fipsen-field-service-engineer-eastern-oh-western-pa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fipsen-field-service-engineer-eastern-oh-western-pa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ipsen-field-service-engineer-eastern-oh-western-pa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fipsen-field-service-engineer-eastern-oh-western-pa"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1886120}},{"tool":"search_jobs","arguments":{"company":"ipsen.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1886120},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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