{"id":1886121,"url":"https://alion.io/job/ipsen-field-service-engineer-inohmi","title":"Field Service Engineer - IN/OH/MI","company":{"id":3887847,"name":"Ipsen","domain":"ipsen.de","url":"https://alion.io/company/ipsen-de","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":76000,"period":"year","method":"global_role_seniority_cell","sample_n":6390},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T19:37:25Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-25T13:36:52Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Description\n Ipsen is a Drug Free Workplace\nThe Field Service Engineer role is a remote position servicing an area of Central IN, Central OH, and Western MI based customers. Travel up to 90% of the time is required, including extended travel, and must have a home base centrally located, preferably in the Fort Wayne, IN area.\nThis role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.\n\nWhy You'll Love Working With Us:\nWe believe great benefits shouldn't have to wait. That’s why we offer:\nDay-One Benefits - Enjoy our full benefits package starting your very first day-no waiting period required.\n 401(k) with Company Match - We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.\nPaid Time Off - Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.\nTuition Reimbursement - We support your growth. Advance your education and career with our tuition assistance program.\nSummary\nPlans and coordinates assignments as directed by the HUB Lead or Regional Service Manager. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.\nEssential Duties and Responsibilities\nInstalls and starts up new equipment, or modifies existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction.\nReview project scope of supply and budget allowance, and work within the allocated parameters.\nExecute and identify technical issues and service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc.\nReviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.\nAnalyzes results and makes recommendations for repair or replacement of faulty components, and/or other corrective actions.\nCoordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs.\nIdentify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site.\nFunction as first point of contact for customers with existing service contracts.\nPlan and schedule service jobs in coordination with the Regional Service Manager.\nAccurately and timely record hours worked, job assignments, and submit expense reports.\nDocument performed service jobs and record possible warranty claims\nTrains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. May be required to attend Ipsen FSE Academy located in Cherry Valley, IL.\nDevelops and conducts customer training on the equipment in a safe manner, covering both the equipment and related components.\nWorks safely and follows all Ipsen safety protocols and policies. This includes strict adherence to Lock-Out/Tag-Out, Confined Space protocols, etc., as well as customer site-specific safety trainings.\nDuring slow or open time, the FSE will schedule courtesy customer visits to inspect equipment and advise customers to any potential service needs.\nRequirements\nKnowledge, Skills, and Abilities\nAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.\nAbility to promote a professional appearance and represent Ipsen positively.\nAbility to calculate figures and amounts, proportions, percentages, area, circumference, and volume.\nAbility to apply concepts of basic algebra and geometry, service area, volume, and pressures.\nAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nKnowledge of basic computer operations and software programs.\nPossess strong mechanical and electrical aptitude and skills.\nPossess good problem-solving and troubleshooting skills with hands-on mentality.\nAbility to work independently with minimal supervision and key decision-making skills.\nPossess strong customer service focused mentality.\nMust have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy.\nAbility to travel up to 90% of the time, mostly domestic with occasional international.\nEducation and Experience\nHigh School Diploma or GED equivalent required.\n2 years of related industrial equipment operation and/or maintenance experience and completion of an intensive industry training program or 4+ years of related industrial equipment operation and/or maintenance experience.\nExperience in equipment calibration, pyrometry, vacuum, thermal and TUS experience preferred.\nPhysical/Visual/Mental/ Environmental Factors\nThe demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nRegularly required to stand; walk; use hands to finger dexterity, handle or feel objects.\nRegularly required to use close vision, hear and talk.\nRegularly required to reach with hands and arms\nRegularly required to lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.\nFrequently required to climb or balance; stoop, kneel, crouch, or crawl\nOccasionally required to sit.\nMay be assigned to locations with high level of noise.\nRegularly required to climb up to 6 ft with safety harness.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nExact compensation may vary based on skills, experience, and location.\nTo learn more about available benefits, please click https://ipsenglobal.com/about/#careers","description_format":"text","description_chars":6449,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T02:32:46Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.819,"p_room":0.75,"age_days":23,"expected_fill_days":30,"reasons":["conf:1","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/ipsen-field-service-engineer-inohmi","json_url":"https://alion.io/job/ipsen-field-service-engineer-inohmi.json","meta":{"generated_at":"2026-10-25T15:31:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3887847},"rest":"https://alion.io/mcp/rest/get_company?id=3887847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fipsen-field-service-engineer-inohmi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fipsen-field-service-engineer-inohmi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fipsen-field-service-engineer-inohmi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ipsen-field-service-engineer-inohmi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fipsen-field-service-engineer-inohmi"}]}