{"id":1878926,"url":"https://alion.io/job/ipsen-field-service-engineer","title":"Field Service Engineer","company":{"id":3887847,"name":"Ipsen","domain":"ipsen.de","url":"https://alion.io/company/ipsen-de","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T19:37:22Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-28T14:33:20Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Description\n Ipsen is a Drug Free Workplace\nWhy You'll Love Working With Us:\nWe believe great benefits shouldn't have to wait. That’s why we offer:\nDay-One Benefits - Enjoy our full benefits package starting your very first day-no waiting period required.\n 401(k) with Company Match - We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.\nPaid Time Off - Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.\nTuition Reimbursement - We support your growth. Advance your education and career with our tuition assistance program\n The Field Service Engineer role is a remote position servicing the Northeast US. Travel up to 90% of the time, including extended periods of travel, required and must have a home base within New York or Connecticut.This role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs. \nOur robust benefit plan begins on day 1, no waiting period! We offer a generous 401k plan with company match the month after starting with Ipsen, travel time = paid time, lack of work pay, OT, per diem and bonus potential of up to 20% of your base salary.\nSummaryPlans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.\n Essential Duties and Responsibilities\nIdentify technical issues of heat treatment equipment at the customer site\nExecute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.\nDocument performed service jobs and record possible warranty claims\nIdentify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site\nIdentify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site\nAct as first point of contact for customers with existing service contracts\nPlan and schedule service jobs in coordination with the HUB Lead\nAccurately and timely record hours work and job assignments within the time & attendance system.\nAccurately and timely submit expense reports for review and approval.\nWorks safely and follows all Ipsen safety protocols and policies.\nRequirements\n Knowledge, Skills and Abilities\nPossess knowledge of the heat treatment industry\nPossess knowledge and ability to maintain heat treatment equipment\nVery good verbal and written communication skills (internal as well as external)\nHigh level of customer orientation and customer service mentality.\nPossess strong mechanical and electrical aptitude and skills.\nKnowledge of basic computer operations (EX: MS Office, ERP, CRM type systems)\nAbility to promote a professional appearance and represent Ipsen positively\nAbility to promote cross-selling opportunities\nPossess good problem solving and troubleshooting skills with hands-on mentality\nAbility to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred\nAbility to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy\nAbility to travel as required via automobile, airplane or other means.\nEducation and Experience\nHigh School Diploma or GED equivalent required\n5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program.\nExperience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran","description_format":"text","description_chars":4178,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Insurance 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