{"id":1886123,"url":"https://alion.io/job/ipsen-field-service-technician-2","title":"Field Service Technician","company":{"id":3887847,"name":"Ipsen","domain":"ipsen.de","url":"https://alion.io/company/ipsen-de","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T19:37:18Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-28T03:44:02Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Description\n Ipsen is a Drug Free Workplace \nWhy You'll Love Working With Us:\nWe believe great benefits shouldn't have to wait. That’s why we offer:\nDay-One Benefits - Enjoy our full benefits package starting your very first day-no waiting period required.\n 401(k) with Company Match - We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.\nPaid Time Off - Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.\nTuition Reimbursement - We support your growth. Advance your education and career with our tuition assistance program\nThe Field Service Tech role is a remote position servicing the Greenville, SC and surrounding areas. Travel up to 90% of the time and must have a home base in within close proximity to service the assigned market.\n This role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs. Summary\nPerforms service work assignments as directed by the HUB Lead or Regional Service Manager. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.\nEssential Duties and Responsibilities\nInstalls new equipment and repairs existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction.\nReview project scope of supply, and work within the allocated parameters. \nComplete service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc.\nReviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.\nCoordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs.\nFunction as first point of contact for customers with existing service contracts.\nAccurately and timely record hours worked, job assignments, and submit expense reports. \nDocument performed service jobs and record possible warranty claims\nTrains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. Will be required to attend Ipsen FSE Academy located in Cherry Valley, IL which takes place intermittently.\nWorks safely and follows all Ipsen safety protocols and policies. This includes strict adherence to Lock-Out/Tag-Out, Confined Space protocols, etc., as well as customer site-specific safety trainings. \nRequirements\nKnowledge, Skills, and Abilities\nAbility to respond to questions from groups of managers, clients, customers, and the general public. \nAbility to promote a professional appearance and represent Ipsen positively.\nAbility to calculate figures and amounts, proportions, percentages, area, circumference, and volume. \nAbility to apply concepts of basic algebra and geometry, service area, volume, and pressures.\nAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nKnowledge of basic computer operations and software programs.\nPossess mechanical and/or electrical aptitude and skills. \nPossess good problem-solving and troubleshooting skills with hands-on mentality.\nAbility to work independently with minimal supervision and key decision-making skills.\nPossess strong customer service focused mentality.\nMust have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy. \nAbility to travel up to 90% of the time, mostly domestic with occasional international.\nEducation and Experience\nHigh School Diploma or GED equivalent required.\n2 years of related industrial equipment operation, maintenance, or control systems and/or 2- year technical certification.\nPhysical/Visual/Mental/ Environmental Factors\nThe demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nRegularly required to stand; walk; use hands to finger dexterity, handle or feel objects.\nRegularly required to use close vision, hear and talk.\nRegularly required to reach with hands and arms\nRegularly required to lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.\nFrequently required to climb or balance; stoop, kneel, crouch, or crawl \nOccasionally required to sit.\nMay be assigned to locations with high level of noise.\nRegularly required to climb up to 6 ft with safety harness.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nExact compensation may vary based on skills, experience, and location\nTo learn more about available benefits, please click https://ipsenglobal.com/about/#careers","description_format":"text","description_chars":5527,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T02:32:46Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.652,"p_room":0.45,"age_days":26,"expected_fill_days":14,"reasons":["conf:2","wave","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ipsen-field-service-technician-2","json_url":"https://alion.io/job/ipsen-field-service-technician-2.json","meta":{"generated_at":"2026-10-28T06:10:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8026,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3887847},"rest":"https://alion.io/mcp/rest/get_company?id=3887847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fipsen-field-service-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fipsen-field-service-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fipsen-field-service-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ipsen-field-service-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fipsen-field-service-technician-2"}]}