{"id":2168534,"url":"https://alion.io/job/ipsos-client-success-research-executive","title":"Client Success Research Executive","company":{"id":44588,"name":"Ipsos","domain":"ipsos.com","url":"https://alion.io/company/ipsos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":22,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T10:28:26Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T04:37:35Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":34},"description":"Make Your Mark at Ipsos\nAre you naturally curious, analytical and passionate about creating exceptional customer experiences? Do you enjoy working with data, building client relationships and uncovering insights that drive action? Join our Channel Performance team and help some of the world's leading brands improve their customer experience.\nAbout the Role\nAs a Research Executive within Ipsos Channel Performance (ChP), you'll play a key role in delivering mystery shopping programmes that help clients understand and improve customer experience and operational performance. Channel Performance is the UK's largest provider of mystery shopping services, working with leading organisations across retail, hospitality and telecommunications.\nYou'll be responsible for the day-to-day management of a portfolio of client programmes, ensuring projects are delivered accurately, on time and to the highest quality standards. Working closely with clients, operations teams and mystery shoppers, you'll help solve problems, streamline processes and turn complex data into meaningful insights.\nThis is a fantastic opportunity for someone looking to build a career in research and client management. You'll gain exposure to a wide range of industries, develop strong analytical and stakeholder management skills, and work alongside experienced colleagues in a collaborative and supportive environment where your work will have a direct impact on client decision-making.\nThe Channel Performance teams are based in Wapping, London, St Albans and Milton Keynes. Ideally, this person should be willing to travel to the London or St Albans office.\nAbout You\nEssential Skills\nExcellent attention to detail.\nStrong analytical skills and confidence working with large datasets.\nAbility to identify key findings and translate data into meaningful insights.\nStrong organisational and time management skills.\nConfident communicator with the ability to build effective client relationships.\nAbility to follow established processes while proactively identifying improvements.\nStrong Microsoft Office skills, particularly Excel and PowerPoint.\nProficiency in AI use and adoption to enhance day-to-day tasks. \nDesirable Skills\nPrevious experience within mystery shopping, customer experience or market research.\nUnderstanding of retail, hospitality or telecommunications sectors.\nPassion for understanding people, customer behaviour and market trends.\nExperience producing client-facing reports and presentations.\nAbility to remain calm and effective in a fast-paced environment.\nBehaviours\nAligned to Ipsos' Ignite behaviours, you'll demonstrate:\nAnalytical thinking.\nCuriosity and continuous learning.\nResilience, flexibility and agility.\nCreative problem-solving.\nEmpathy and active listening.\nStrong customer and service orientation.\nMotivation and self-awareness. \nBenefits\nWe offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.\nWe have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.\nWe are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.\nYour application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.\nReady to have an impact? Apply now!","description_format":"text","description_chars":4178,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-09T10:57:28Z"},{"event":"close","at":"2026-10-14T22:51:12Z"},{"event":"reopen","at":"2026-11-11T22:19:29Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.543,"p_room":0.75,"age_days":34,"expected_fill_days":44,"reasons":["conf:5","stale_co","win:late"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/ipsos-client-success-research-executive","json_url":"https://alion.io/job/ipsos-client-success-research-executive.json","meta":{"generated_at":"2026-11-13T13:06:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26258,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44588},"rest":"https://alion.io/mcp/rest/get_company?id=44588"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fipsos-client-success-research-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fipsos-client-success-research-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fipsos-client-success-research-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ipsos-client-success-research-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fipsos-client-success-research-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2168534}},{"tool":"search_jobs","arguments":{"company":"ipsos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2168534},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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