{"id":3444110,"url":"https://alion.io/job/iq-eq-it-support-engineer","title":"IT Support Engineer","company":{"id":7549,"name":"IQ-EQ","domain":"iqeq.com","url":"https://alion.io/company/iq-eq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-29T05:01:23Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T02:19:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"ABOUT IQ-EQ\nIs a global investor services group with deep expertise in private markets. We support investment managers, asset owners and global businesses with the administration, compliance, governance, data and reporting that their structures depend on.\nAcross 25 jurisdictions, our 6,500+ professionals combine technical strength, connected technology and human understanding - the IQ and the EQ - to free clients from operational complexity and give them the peace of mind to focus on their core business activities.\nOur IQ is our technical, regulatory and operational expertise, underpinned by data, technology and coordinated global delivery. Our EQ is our human partnership: understanding the business behind the numbers, the culture behind the structures and the individuals behind the screens.\nWith more than US$950 billion of assets under administration, our global client base includes 13 of the world’s top 15 private equity firms and 19 of the top 25 private debt firms.\nOne relationship connects our clients to the right expertise as needs evolve, helping them move forward with clarity and confidence, wherever they operate.\n THIS ROLE\nIT team partners closely with the business to deliver technology solutions that address both current challenges and future needs. The Technical Desktop Support Engineer is responsible for troubleshooting and resolving technical issues, investigating system-generated alerts, supporting software deployments and migrations, managing hosts and devices, and automating routine operational tasks to improve efficiency and ensure reliable IT service delivery.\nWHAT YOU WILL DO\nYou'll serve as the primary escalation point for the Central Service Desk, managing and resolving escalated incidents and service requests.\nYou'll take ownership of local IT support issues, ensuring timely resolution and a positive end-user experience.\nYou'll manage and maintain hardware, while assisting with the installation, configuration, patching, and support of desktop systems and software.\nYou'll update, categorize, prioritize, and track tickets within the service management toolset to ensure accurate documentation and service delivery.\nYou'll collaborate with procurement teams and external vendors to support hardware, software, and technology-related requirements.\nWHAT WE OFFER\n Competitive compensation and benefits - including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses\nHealth and wellness support - HMO coverage from Day 1 (with dependents), life and accident insurance, mental health support, and medical allowances\nLeave benefits - generous paid time off, special leave types, and observance of all Philippine holidays\nHybrid work setup and tools - company-issued laptop, work-from-home kit, and flexibility after initial onboarding\nLearning and growth opportunities - access to training, annual salary reviews, internal mobility, and performance rewards\n ABOUT YOU\nYou have at least 3 years of IT experience with a strong background in desktop and audiovisual support.\nYou possess working knowledge of Active Directory, Exchange, GPO, SharePoint, Microsoft Teams, and MECM.\nYou communicate effectively and can build strong relationships with end users and stakeholders.\nYou have experience providing high-quality end-user support and troubleshooting technical issues.\nYou bring financial services industry experience and hold (or are working toward) ITIL Foundation, Microsoft, or Cisco certifications.\n Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.\nThere is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.\nOur learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.\nWe’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.","description_format":"text","description_chars":5048,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-29T06:40:03Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/iq-eq-it-support-engineer","json_url":"https://alion.io/job/iq-eq-it-support-engineer.json","meta":{"generated_at":"2026-10-31T05:35:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8091,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7549},"rest":"https://alion.io/mcp/rest/get_company?id=7549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiq-eq-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiq-eq-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiq-eq-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iq-eq-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiq-eq-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3444110}},{"tool":"search_jobs","arguments":{"company":"iqeq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3444110},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}