{"id":2154336,"url":"https://alion.io/job/iq-eq-navigator-support-analyst","title":"Navigator Support Analyst","company":{"id":7549,"name":"IQ-EQ","domain":"iqeq.com","url":"https://alion.io/company/iq-eq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-09T03:29:26Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T08:53:23Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"ABOUT IQ-EQ\nWe’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.\nOur services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.\nAbove all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.\nWe’re driven by our Group purpose, to power people and possibilities.\n THIS ROLE\nSupport the Business Architecture & Solution Design team in managing a global planning and resource management platform by providing day-to-day operational support to international stakeholders, ensuring adherence to global standards, troubleshooting issues, and identifying effective business solutions. Assist with root cause analysis, platform maintenance, checklist template management, data updates, and documentation development, including test scripts and user guides. Additionally, manage BAU mailbox requests and incidents end-to-end while maintaining service quality, timely delivery, and accurate reporting through weekly statistics and performance tracking.\nWHAT YOU WILL DO\nYou will manage BAU requests, queries, and incidents end-to-end, ensuring timely resolution and compliance with business SLAs.\nYou will investigate operational issues, identify root causes, evaluate improvement opportunities, and recommend effective business solutions.\nYou will design, standardize, maintain, and continuously enhance checklist management processes in collaboration with global stakeholders.\nYou will support solution delivery by defining UAT requirements, leveraging Azure DevOps, and partnering with developers to implement and test enhancements.\nYou will drive user adoption through clear communication, training, ongoing support, and continuous process improvement while addressing risks, concerns, and change impacts.\nWHAT WE OFFER\nComprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experience, and skills profile\nWellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance\nAnnual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)\nHybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements\nSupport and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day\n ABOUT YOU\nYou have 4+ years of application support or implementation experience and thrive in fast-paced, globally distributed environments.\nYou demonstrate strong organizational, prioritization, communication, and stakeholder management skills when working with subject matter experts, managers, customers, and suppliers.\nYou apply strong analytical and problem-solving abilities to identify challenges, determine root causes, and provide informed business recommendations.\nYou leverage technical expertise in Microsoft Excel, Word, PowerPoint, Visio, requirements documentation, mock-up creation, and Agile ways of working.\nYou proactively learn new tools and processes, support evolving business needs, build subject matter expertise, and utilize Azure DevOps and product development best practices where applicable.\n OUR COMMITMENT TO YOU AND THE ENVIRONMENT\nSustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.\nThere is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.\nOur learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.\nWe’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.","description_format":"text","description_chars":5583,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Equity","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-09T06:15:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/iq-eq-navigator-support-analyst","json_url":"https://alion.io/job/iq-eq-navigator-support-analyst.json","meta":{"generated_at":"2026-10-12T09:12:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13894,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7549},"rest":"https://alion.io/mcp/rest/get_company?id=7549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiq-eq-navigator-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiq-eq-navigator-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiq-eq-navigator-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iq-eq-navigator-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiq-eq-navigator-support-analyst"}]}