Yardi Product Manager – Strategic Initiatives & Client Onboarding

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

We’re looking for a Yardi Product Manager - Strategic Initiatives & Client Onboarding to support the strategic evolution of our Yardi platform, with a particular focus on client onboarding, migrations, new functionality and solution design. You’ll work closely with internal stakeholders and, where required, clients to translate business needs into practical, scalable Yardi solutions, identify gaps and ensure smooth transitions onto the platform. Partnering closely with the Platform Manager, you’ll help shape the future direction of Yardi while ensuring solutions are sustainable and aligned with our global operating model and IT architecture.

What you'll do

• You will own and drive the strategic development of the Yardi platform and product roadmap, ensuring new functionality, modules and enhancements align with business strategy, client needs and our global operating model.
• You’ll lead and support Yardi client migrations and onboarding, gathering requirements, designing solutions, identifying risks and dependencies, and coordinating testing, training, communications and transition activities.
• You will act as a Yardi subject matter expert and key point of contact, partnering with Client Services, regional teams, Operations, Data and other stakeholders to translate business and client requirements into practical, scalable platform and process solutions.
• You’ll manage strategic Yardi initiatives and enhancements from initial assessment and business case development through procurement, implementation and UAT, working closely with the Platform Manager to ensure solutions are sustainable and operational risks are effectively managed.
• You will manage key relationships with Yardi and internal stakeholders, support sales and client conversations, champion platform capabilities and use feedback and lessons learned to continuously improve onboarding, functionality and the future Yardi roadmap.

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognize the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

About you

• You will bring 5+ years’ hands-on experience with Yardi Voyager, specifically across Investment Accounting, Investment Manager and Debt Manager.
• You’ll have experience working within an international, fast-paced organisation, ideally within Financial Services, Private Equity or Investor Services, and be comfortable collaborating across globally distributed teams.
• You will have strong organisational, prioritisation and interpersonal skills, with the ability to communicate confidently with a diverse range of stakeholders, including subject matter experts, managers, customers and suppliers.
• You’ll be a proactive and self-motivated problem solver, able to manage competing priorities and tight deadlines, work independently and collaboratively, and use strong analytical skills to provide informed solutions and insights.
• You will have strong technical knowledge of Yardi, including how the system works, best practice and how it can be used to meet bespoke business requirements, alongside proficiency in Excel, Word and PowerPoint.

Desired Criteria

• You will have experience identifying and implementing technology or system solutions to address business challenges and improve processes.
• You’ll bring a strategic mindset, thinking critically about the wider impact of system changes, weighing up options and documenting decisions before taking action.
• You will confidently challenge and influence stakeholders, applying professional judgement to change requests and helping users identify the most effective and sustainable solution to their business needs.
• You’ll ideally have experience with Yardi V8 and Yardi Forecast Manager (Advanced Budget Forecasting), alongside familiarity with standards, practices and assessments relevant to product development.
• You will be comfortable working across a global organisation and travelling occasionally where required

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success.