{"id":3106049,"url":"https://alion.io/job/iqbusiness-tier-2-engineer","title":"Tier 2 Engineer","company":{"id":177347,"name":"IQbusiness","domain":"iqbusiness.net","url":"https://alion.io/company/iqbusiness","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"closed","first_seen_at":"2026-10-22T19:15:33Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T06:28:26Z","board_verified":false,"closed_at":"2026-10-24T06:28:26Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"A vacancy exists in the Managed Services environment for a Tier 2 IT engineer reporting to the Field operations manager.\nFunctions will include first-line user support, general IT support, network support, software support, application support as well as running the day-to-day activities within the portfolio including vendor management and the bridge between the onsite Desktop Engineer and the Infrastructure Engineer.\nResponsibilities\nProvide client end user and management support.\nProblem-Solving - To listen to and probe user problems, to accurately interpret cause and to resolve problem by following correct technical routines\nUser Satisfaction - To ensure that the user is satisfied with the service provision\nFirst time repair to the identified problems to meet average contractual SLA requirements\nCall Updating - To ensure that all calls are updated with meaningful comments and correct asset details\nLook after the day-to-day operations with the client portfolio.\nSupport and understand client data backup, application, Mimecast, M365 and software environment and the infrastructure environment.\nCoordinate communication between support teams, business units, and vendors to align service expectations.\nManage vendors within the client portfolio.\nReport on managed network performance and implementation of tools to measure and improve customer service.\nMaintain service management best practices in line with ITIL principles.\nMaintain compliance with relevant laws, regulations, and industry standards.\nEnforce IT security policies, including password management and access control.\nIdentify, report, and assist in resolving security incidents or vulnerabilities.\nCollaboration\nWork closely with internal IT teams and external vendors to resolve complex technical issues.\nParticipate in team meetings and contribute to continuous improvement initiatives.\nCustomer Service\nProvide professional, friendly, and efficient technical support to end-users.\nCommunicate clearly and proactively with users regarding incident status and resolution progress. \nRequirements\nCapabilities\nExcellent customer facing and communication skills.\nAbility to complete documentation and paperwork accurately and in a timely manner.\nBasic networking implementation and fault-finding skills.\nHighly organized, deadline-driven, and able to prioritize tasks in a fast-paced environment.\nExcellent analytical and problem-solving abilities.\nConfident decision-maker with a proactive and solution-oriented mindset.\nAble to remain calm and focused under pressure.\nManaging and remediating Vulnerabilities in the Customer environment.\nManaging and updating Patching in the environment.\nProactive monitoring of the environment with the tools available.\nAdhering to the ITGC and ISO controls and processers\nAbility to review the environment and provide the customer best advise to keep the environment stabile and up to date.\nDemonstrated desire to develop new skills and knowledge in support of new technology.\nExperience\nMinimum 2 years of experience in an IT Technical Support role, preferably within an ITIL-aligned environment.\nTechnical experience in installations and maintenance on all IT related products and services.\nDemonstrated desire to develop new skills and knowledge in support of new technology\nQualifications\nMatric (or equivalent secondary qualification).\nIT-related certification (e.g., CompTIA, Microsoft, or similar)\nMicrosoft Certification\nApplicants will be required to participate in a comprehensive assessment process and must be deemed competent. Work sample and / or psychometrics tests will be undertaken as part of the selection process.\n\nPlease Note:\nAs all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.\niqbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals","description_format":"text","description_chars":4073,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-22T19:15:33Z"},{"event":"close","at":"2026-10-24T06:28:26Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/iqbusiness-tier-2-engineer","json_url":"https://alion.io/job/iqbusiness-tier-2-engineer.json","meta":{"generated_at":"2026-10-24T07:38:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11246,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177347},"rest":"https://alion.io/mcp/rest/get_company?id=177347"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqbusiness-tier-2-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqbusiness-tier-2-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqbusiness-tier-2-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqbusiness-tier-2-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqbusiness-tier-2-engineer"}]}