Credit Controller (BtoB)

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.

iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe

• Manage autonomously an assigned client’s portfolio and negotiate a payment plan.
• Perform dunning phone calls and deal with queries as per company's established standards and procedures
• Identify disputes and provide support to the debtors and to the resolution team
• Maintain and update summary of actions within the debt management software
• For some customers, negotiate a full or installment repayment of the debt by persuading the debtor of the interest of an amicable settlement and possibly manage cash receipts
• Perform any other cognate duties as and when required by management.

 

Your distinctive profile

• HSC
• Excellent written/oral communication skills in French
• Experience of dealing with customers on the telephone in a professional and calm manner on a daily basis
• Ability to deal with problematic clients and respectful of customer discourse quality charters
• An experience in the credit control field or negotiation is a plus
• Capacity of writing e-mails or letters in a professional manner

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS in CDI.

If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…