{"id":4165514,"url":"https://alion.io/job/iqera-support-applicatif","title":"Support Applicatif","company":{"id":3869915,"name":"iQera","domain":"iqera.com","url":"https://alion.io/company/iqera","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port Louis, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.\niQera aspires to create the difference through its convictions:\nAchieve the unprecedented\nPlay as a team\nLeave a positive impact\nMore than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.\nThe Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.\n\nYour responsibilities within our Tribe \nFollowing agreed procedures, receives requests for first & second level application support and provides routine advice to users on systems, products and services which are available to them.\nIncident management through the call logging mechanism and ticket system\nRestores service within agreed service levels.\nClient Setup and Configuration on our inhouse different applications\nPromptly attends calls which require response as appropriate.\nFollows standard procedures, documenting incidents, problems and requests in a timely and accurate manner, progress checking, and ensuring that accurate diagnostic information is provided for error resolution and incident analysis.\nEnsures all work is carried out and documented in accordance with required standards, methods and procedures.\nAssists users in making more effective use of applications, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.\nTakes part in meetings, kick off meet, including those for major incidents, and presents issues and solutions both orally and in writing.\n Your distinctive profile Minimum of 2 years of previous experience in IT fields.\nFluency in both English and French.\nPrevious experience in a support team will be an advantage.\nHigh proficiency in Microsoft Office tools such as MS Word, MS Excel, and MS PowerPoint.\nAn analytical mind-set with excellent problem-solving skills.\nExcellent troubleshooting skills.\nBasic SQL skills\nPrevious experience with DB Visualizer or any other database client(s) will be an advantage.\nAbility to adapt quickly to legacy and new versions of the technologies used.\nGood communication skills both verbal and written (French & English\nKeen learner, willingness to grow and develops skills further and ability to learn quickly\nProactive and detail-oriented, yet comfortable working in a dynamic environment with fast paced deliveries and changing requirements\nTreats stakeholders as a customer and values the skills of team members\n Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.\nOur group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.\nOffer is located at PORT LOUIS in CDI.\n\nIf you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.\nStart a new adventure with us…","description_format":"text","description_chars":3418,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Debt Collection & Recovery"],"lifecycle":[{"event":"open","at":"2026-11-12T13:17:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["seen:1","win:early"],"computed_at":"2026-11-13T01:42:00Z"},"pay":null,"html_url":"https://alion.io/job/iqera-support-applicatif","json_url":"https://alion.io/job/iqera-support-applicatif.json","meta":{"generated_at":"2026-11-13T01:42:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3869915},"rest":"https://alion.io/mcp/rest/get_company?id=3869915"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqera-support-applicatif"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqera-support-applicatif"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqera-support-applicatif"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqera-support-applicatif\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqera-support-applicatif"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4165514}},{"tool":"search_jobs","arguments":{"company":"iqera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4165514},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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