{"id":782113,"url":"https://alion.io/job/iqgeo-technical-support-engineer","title":"Technical Support Engineer","company":{"id":449874,"name":"IQGeo","domain":"iqgeo.com","url":"https://alion.io/company/iqgeo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"Jira","optional":false},{"name":"OpenLayers","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Confluence","optional":true},{"name":"ETL/ELT","optional":true},{"name":"Git","optional":true},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"QGIS","optional":true},{"name":"SharePoint","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-04T21:27:25Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Job Description\nOur Customer Support department has an exciting opportunity for a skilled Technical Support Engineer to join IQGeo, supporting our end-to-end geospatial software solutions for a growing global customer base. Based in Tokyo, Japan, this role is a key part of our APAC-region support and is well suited to someone who enjoys working with complex applications that draw on software, GIS, engineering, and problem-solving skills.\nJapanese language proficiency (business level or above) is essential for this role, as the majority of customer-facing communication will be conducted in Japanese.\nThe ideal Technical Support Engineer is a geospatial technical expert, experienced in the configuration and implementation of technical solutions - often requiring knowledge of complex integrations with third-party software systems, various middleware components, and custom software development.\nResponsibilities\nAs an integral part of the IQGeo Customer Support Team, you will support IQGeo products for customers in the Utility and Telecommunications markets. You will be expected to work both independently and collaboratively, with a solid working knowledge of software implementation methodologies and troubleshooting. Key responsibilities include:\nProvide consulting to clients based on their current operational processes and how they align with IQGeo products. \nCommunicate clearly and professionally with customers, both in writing and verbally - in Japanese and English as required. \nSupport customers via multiple channels - phone, email, and case management systems. \nIdentify customer needs and help resolve issues or clarify IQGeo product functionality. \nFind solutions to complex or ambiguous technical problems. \nFollow up with customers to ensure their issues are fully resolved. \nAnalyze and report product defects to the IQGeo Product Engineering Team. \nRequired Skills and Abilities\nSuccessful candidates will be enthusiastic individuals with a strong technical and/or consulting background in software delivery and support.\nEssential Skills\nBusiness-level proficiency in Japanese (written and spoken)- essential for customer-facing communication in this role. \nProfessional English proficiency (written and spoken) - required for internal team communication. \nProven experience in an externally customer-facing software or technical support role. \nExcellent analytical and problem-solving skills. \nExperience with customer service desk systems such as Jira Service Management or Zendesk. \nStrong experience with open-source software technologies (Apache, OpenLayers). \nExperience with SQL and RDBMS technology (PostgreSQL). \nA self-motivated team player with a proven track record of building and maintaining strong relationships across departments. \nAbility to adapt between working independently and within a team. \nDesirable Skills\nKnowledge of programming, scripting, or rules-based languages. \nExperience with GIS systems of record such as IQGeo, Esri, Smallworld, or QGIS. \nIndustry experience in telecommunications, FTTH, gas, or electric utilities. \nEnterprise integration, especially web services. \nCollaboration systems such as Jira Confluence or Microsoft SharePoint. \nMobile application support (iOS, Android, Windows). \nETL tools such as Safe Software's FME or GeoKettle. \nGit or other distributed version control systems. \nLinux system administration and bash scripting. \nEducation and Experience\nDegree in Computer Science, Engineering, or a related field; equivalent work experience will also be considered. \nMinimum 2 years of comparable technology and industry experience. \nFlexibility & Work-Life Balance\nWe support flexible working arrangements to help employees balance professional and personal priorities.\nWork Permits & Visas\nYou must already have the right to work permanently in Japan.\nIQGeo is not able to sponsor work permits.\nDiversity & Inclusion\nAt IQGeo, we believe that diversity and inclusion are essential to who we are and how we work. Guided by our values, we know thatPeople Matter, and we are committed to building a team that reflects a wide range of nationalities, backgrounds, skills, viewpoints, and abilities.\nWe create an environment where everyone can bring their authentic selves with confidence, knowing they are respected, supported, and empowered toDeliver with Purpose. By embracing different perspectives, wePioneer the Futuretogether - shaping innovative solutions for our customers and our industry.\nAbout IQGeo\nAt IQGeo, we help telecommunications and utility companies around the world “build better networks.” Our award-winning geospatial software empowers more than 500 organizations to plan, design, build, and maintain the fibre and energy networks that are essential to our connected, sustainable future.\nHeadquartered in Cambridge, UK with regional offices across North America, Europe, and Asia, we’re proud to be a carbon-neutral software company tackling two of society’s biggest challenges: universal broadband access and the transition to net zero. By joining IQGeo, you’ll be part of a global team shaping the networks that power our businesses, communities, and planet for the long term.","description_format":"text","description_chars":5184,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-09-12T00:59:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.488,"p_room":0.28,"age_days":56,"expected_fill_days":22,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/iqgeo-technical-support-engineer","json_url":"https://alion.io/job/iqgeo-technical-support-engineer.json","meta":{"generated_at":"2026-11-05T01:06:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1231,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449874},"rest":"https://alion.io/mcp/rest/get_company?id=449874"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqgeo-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqgeo-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqgeo-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqgeo-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqgeo-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":782113}},{"tool":"search_jobs","arguments":{"company":"iqgeo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":782113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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