{"id":3009039,"url":"https://alion.io/job/iqvia-application-support-engineer","title":"Application Support Engineer","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":519,"ghost_share":0.01,"stale_share":0.827,"repost_share":0.027,"time_to_fill_p50_days":22,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-10-21T14:52:15Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T16:01:18Z","board_verified":false,"closed_at":"2026-10-23T16:01:18Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Job Overview\nParticipates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines\nApplication Support & Operations\nPrimary Skills - Troubleshooting, Incident Resolution, Application Support\nSecondary Skills - ServiceNow, CloudOps, Production Support Tools\nLocation - Kochi\nExperience :\nFor G130 2 to 4 years\nFor G140 - 5 to 7 Years\nfor G150 - 8 to 12 Years\nEssential Functions\nWork with customers and project management teams to gather requirements and translate them into technical specifications\nManages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.\nHelps prepare recurring internal meetings and advises on timeline progression.\nEnsures all tickets are up to date. Responsible for ticket escalation as needed.\nBuilds out weekly client slides. Provides snapshot of projects and status.\nParticipate in QA, UAT & production launch support related to various customer engagements\nCollaborate with product development team to help support platform functionality\nProvide Tier 2/3 technical support for custom integrations\n• Has working knowledge of support processes and working in support environment.\nDrives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.\nQualifications\nBachelor's Degree Computer Science, a related field, or equivalent experience\nReq\n2 years of related experience Req\nWork is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.\nRequires the application of expertise in professional area(s) to achieve results.\nProgression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others.\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.","description_format":"text","description_chars":2897,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-21T14:52:15Z"},{"event":"close","at":"2026-10-23T16:01:18Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/iqvia-application-support-engineer","json_url":"https://alion.io/job/iqvia-application-support-engineer.json","meta":{"generated_at":"2026-10-26T15:36:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-application-support-engineer"}]}